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R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

Factory Equipment

R.S. HughesReviews of rshughes.com

Corporate Headquarters: 1162 Sonora Court, Sunnyvale, California

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The Fair Hearing score

4.3/ 5

Great

713 reviews

R.S. Hughes4.3Great

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About R.S. Hughes

We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!

R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: rshughes.com
Website: rshughes.com
Category: Factory Equipment
Location: Sunnyvale, California
Listed on The Fair Hearing: 2026

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R.S. Hughes reviews

713 approved reviews, newest moderated first

Jan 24, 2024
Good price and fast delivery
Good price and fast delivery
By Martin B.
Response from R.S. Hughes· Jan 25, 2024
Hello Marty, Thank you for the review! We look forward to serving you again! R.S. Hughes Customer Solutions Team
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Jan 24, 2024
I placed my first order on 12/18/23
I placed my first order on 12/18/23. On 1/17/24 I received an email asking me to write a review. How can I write a review when I'm waiting for the tool to deliver? I'm not bothered the tool is out of stock, it just seems R.S. Hughes has put the cart before the horse.
By Gary
Response from R.S. Hughes· Jan 25, 2024
Hello Gary, We apologize for the inconvenience. We spoke to your local R.S. Hughes Operations Supervisor and he has advised he has reached out to you with further details regarding your order. Please let us know if you have additional concerns. R.S. Hughes Customer Solutions Team
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Jan 24, 2024
Product was delayed
Product was delayed, excellent communication from customer service
By Timothy
Response from R.S. Hughes· Jan 25, 2024
Hello Timothy, We are glad to hear you received excellent communication! We value your business. R.S. Hughes Customer Solutions Team
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Jan 23, 2024
I was floored! I live person called me!
Mark is simply amazing. I received a courtesy call after placing my order. A live person doing long distance business relations the old fashioned way, that's a star in my book! In a world of internet shopping and staring at these little flat brains we call phones for email confirmations and what not; it was nice to actually use my phone as a phone. The minor issue with my order is too miniscule to mention and Mark resolved it quickly when I called him back with the correction needed. I've already told a few friends about this experience and we'll be using R.S. Hughes for our epoxy adhesives. The quality of product is important when working with composites and we aren't disappointed yet. Just placed another order this morning.
By Delane
Response from R.S. Hughes· Jan 25, 2024
Hello Delane, Thank you for sharing your experience with R.S. Hughes! We value your feedback and we are happy to hear Mark provided great customer service! We looked forward to doing business with you again. R.S. Hughes Customer Solutions Team
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Jan 22, 2024
I have not received my order yet.
I have not received my order yet.
By Lori
Response from R.S. Hughes· Jan 23, 2024
Hello Lori, We apologize you have not received your order. We have reached out to your local branch and should have an update here soon. Thank you for your patience. R.S. Hughes Customer Solutions Team Update - 01/23/2024 Lori, Carter, our sales representative has advised he has reached out to you and has not heard back. This order is currently on a shipping delay because of some recent ice storms. We apologize for the inconvenience. Please reach out if you have additional concerns.
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Jan 19, 2024
Ordered incorrect item
Ordered incorrect item and going back and forth with email communication, then Conner, the Operations Manager called me and worked with me. He was extremely patient and helpful. Great Customer Service from Conner! Thanks again!
By Jane
Response from R.S. Hughes· Jan 22, 2024
Hello Jane, We are so happy to hear Conner was able to assist you! Thank you for sharing your purchase experience. We look forward to doing business with you again! R.S. Hughes Customer Solutions Team
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Jan 18, 2024
From the moment I placed my order…
From the moment I placed my order online, I felt that this was going to be a nice experience. There was a delay on my order but when you call in for customer support, you receive high quality service, making the delay not an issue.
By Gladys M.
Response from R.S. Hughes· Jan 22, 2024
Hello Gladys, Thank you for sharing your purchase experience with us! We look forward to serving you again with the same high quality customer service. R.S. Hughes Customer Solutions Team
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Jan 18, 2024
Got what I needed.
Got what I needed.
By CJ
Response from R.S. Hughes· Jan 22, 2024
Hello CJ, Thanks for the 5 Star rating! R.S. Hughes Customer Solutions Team
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