It is easy to book and pay
Rover is easy to contact someone, book and pay.
By Missy
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
Rover is easy to contact someone, book and pay.
By Missy
Great experience, Bridget was awesome. Will absolutely use again.
By Chad C.
The sitter was wonderful but your customer interface is awful. Should much more user friendly.
By Heather
Amazing follow through and service was top notch. Felt covered during my trip.
By Brian S.
Loved Kelly the process the update on Monty and pictures
By Eileen
Had a great cat sitter
By Rachel
Lei updated us daily as per our request which enabled us to not have to worry about our 4legged babies or our house. The house was clean when we arrived home and our pups were happy. Would 100% recommend Lei and will use her services again in the future.
By Paula
Great that this exists but as a new house sitter, my experience is that there is a great emphasis on the house sitters needing to provide reviews and photos to instil trust for the home owners, but with the three requests I’ve had so far from home owners, not one profile has had any reviews nor photos of their homes. It makes me feel very vulnerable, and shows a lack of care to the house sitters.
By Heather M.
Response from Rover.com | Pet Sitting· Dec 30, 2025
Hi Heather, thank you so much for your feedback. It's important to us that both pet care providers and pet owners who use our platform feel safe with the users they're connecting with for their pets. We'd be happy to share your suggestion with the appropriate team. -JC