Saturday, November 7, 2026 · Customer reviews of US businesses

TheFair Hearing

Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

Write a review Call Website

The Fair Hearing score

4.6/ 5

Excellent

35,369 reviews

Rover.com | Pet Sitting4.6Excellent

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on The Fair Hearing: 2026

More in Pet Services

Rover.com | Pet Sitting reviews

35,369 approved reviews, newest moderated first

Sep 25, 2026
Great experience
First time using the app and everything went smooth
By Kateryna
Report
Sep 25, 2026
I have hired great people to care for…
I have hired great people to care for my pets
By Mariana
Report
Sep 25, 2026
Rover is a life saver
Rover is a life saver. There are a lot of good sitters in their system and it just works.
By mak
Report
Sep 25, 2026
Flawless experience …
I have had a flawless experience with River and the hiring of my dog walker. She is delightful woman who is responsible, prompt caring and sweet.
By Marcia
Report
Sep 25, 2026
We have been a client of Lauren's for a…
We have been a client of Lauren's for a few years. She is a great sitter and our dog Cosmo loves her. No worries with Lauren. I know Cosmo is in good hands.
By Jim
Report
Sep 25, 2026
First time user
First time user. Left my two dogs in their care for four days. Excellent communication: description of all things for each pet along with photos for total peace of mind. Will use again and would recommend!
By Kim
Report
Sep 25, 2026
The fees are excessive.
The sitters and app are fine... the fees are too high.
By Kevin H.
Response from Rover.com | Pet Sitting· Sep 25, 2026
Hi Kevin, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lexie
Report
Sep 25, 2026
Too many glitches in your system
Your platform send someone else a request I had for one sitter when I didn't request this. It charged me twice for my recent sitter and cancelled a request after I modified it.
By PJD
Response from Rover.com | Pet Sitting· Sep 25, 2026
Hi, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
Report