Tuesday, November 10, 2026 · Customer reviews of US businesses

TheFair Hearing

Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

Write a review Call Website

The Fair Hearing score

4.6/ 5

Excellent

35,369 reviews

Rover.com | Pet Sitting4.6Excellent

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on The Fair Hearing: 2026

More in Pet Services

Rover.com | Pet Sitting reviews

35,369 approved reviews, newest moderated first

Mar 19, 2026
Claudia was perfect for my dog
Claudia was perfect for my dog. He can be fearful but he took to her right away. She was careful, responsible and loving. I will use her next time I am in Ithaca if she is available. Thanks so much Claudia
By Elizabeth
Report
Mar 19, 2026
Convenience and help you can trust.
Convenience and help you can trust.
By Lydia
Report
Mar 19, 2026
Rover leaves in the middle of the night
Our Rover, Ashley, left our house in the middle of the night and would not return until 6:30am or even 8am. I have photos from our security cameras documenting all of this. When I asked Ashely she said that it was my responsibility to check my camera and tell her to stay the entire night. This was unacceptable! After several emails with customer support, I was given a full refund. While my experience with the sitter was not very good, my experience with Customer Service was excellent.
By Helen
Response from Rover.com | Pet Sitting· Mar 19, 2026
Hi Helen, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
Report
Mar 19, 2026
So easy to find someone to watch or…
So easy to find someone to watch or puppy. Great person too
By Gail
Report
Mar 19, 2026
I have used several different pet…
I have used several different pet sitters which I found on Rover. I have been very satisfied with the quality of the sitters which I have found on this website. Thank you for making this much needed service available to pet parents. I will continue to use this service.
By Lynn B.
Report
Mar 19, 2026
Great choices of providers.
Great choices of providers.
By Cari T.
Report
Mar 18, 2026
Good service
Enabled us to find a highly rated, reasonably priced sitter near our home. Jessica M.
By Lawrence
Report
Mar 18, 2026
I would use their service again
I would use their service again. My two dogs were well takened care of.
By Susan B.
Report