Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
Our babysitter Kayla was great 👍 first time we ever did this and she nailed it! She was really nice and trusted from the beginning and our pups loved her 😍 I liked how background checks were done in advance so it didn't stress us out with getting ready for our trip to begin with and she met our babies before hand!
By Robyn
Caregivers have been great to our over-attached rescue doggo. She has an eye condition and caregivers have treated her eye with love and attention. She is happy to see us when return but not panicked. Only once were we unable to secure a caregiver. We have a good vacation as does she.
By KJ B.
The sitter was beyond our expectation and so many ways! Rover was so easy to navigate and to find this great dog sitter/ house sitter I can't imagine using anyone else. She dealt with dogs that have totally different personalities and needs and they loved her and were even in a good mood for us when we got home. On top of that she is willing to help us do anything we needed for the event we were going to. I highly recommend Bri and Rover!
By Judy R.
App is easy to use and service has been great
By Sue D.
PAID FOR A 5 STAR SITTER AND GOT A SITTER WHO BROUGHT HER UNDERAGE CHILD TO WATCH MY DOG'S WHILE SHE WAS NOWHERE TO BE SEEN,TALKED THROUGH EMAILS TO CUSTOMER SERVICE AND ALL I GOT WAS I SHOULD HAVE TOOK MY TIME PICKING OUT A SITTER BUT ACCORDING TO THE WEBSITE 5 STAR IS THE BEST, I FEEL LIKE I SHOULD RECEIVE A REFUND!!!! WE GOT HOME AND NEIGHBORS ARE CALLING COMPLAINING ABOUT MY DOGS BARKING ALL NIGHT AND THAT HER UNDERAGE SON WAS RUNNING BACK AND FORTH AND UP AND DOWN THE STAIRS,HAD A WARNING FROM MY HOA BECAUSE OF IT,WHILE ON VACATION I HAD TO TEXT THE SITTER TELLING HER IT'S BEEN OVER 6 HRS SINCE MY DOGS WERE LET OUT!!!!! WILL NEVER USE ROVER AGAIN!!!!
By Dan
Response from Rover.com | Pet Sitting· Apr 8, 2026
Hi Dan, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to make it easy to book trusted pet care, and your experience obviously didn't match what we strive to provide. We encourage you to contact our 24/7 Trust & Safety Team at 888-727-1140 so we can get more information. -Lexie
Great Service, convenient, easy to use, and had a great experience with my dog sitter.
By Karen S.
Easy, secure, great experience w/ this app. I will use it again!
By Marta V.
I was charged twice for the same service and I am unable to get my REFUND. It is impossible to talk to someone on the phone and I am being told that I was only charged once even though I have receipts from my credit card and receipt from Rover...
By Diego
Response from Rover.com | Pet Sitting· Apr 8, 2026
Hi Diego, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
