Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
I'm very happy with the pet sitter that we used. Amy made me feel comfortable with leaving my dogs in her care while we were out of town. She let me know how they were doing sent some pictures which helped to put my mind at ease. I had a really good experience.
By Sherry
I used to work with „Cat in a Flat“ which was just fine and I had lots of bookings as a catsitter. Then rover took them over and to make it short: rover is a desaster. Terrible user experinece, obvioulsy made for dog owners, confusing and ill designed.
By Laurana D.
Response from Rover.com | Pet Sitting· Oct 7, 2026
Hello Laurana, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. If you’re ever looking for assistance, or for tips on how to increase bookings, feel free to call our Rover Support team at 49 30 56837201 and we’d be happy to help. -Ryan
Love them! Sitters are verified and communicate with you every day about your pet. Highly recommend!!!
By lindsey S.
I was very happy with the delivery and the dog takes it without any trouble
By Judith
I’m happy you screen the employees that come to your house to care for your pets.
By Tena
Rover was easy to use and the in-home boarder was reasonably priced and great with our pups!
By Melissa
We tried Rover as a solution while traveling. Instead of boarding at home, we booked a family through Rover at our destination. This was a big unlock for us because we didn’t want to be too far from our puppy who is only 10 months and still learning but he couldn’t stay at our hotel and we were busy with events all weekend. We found the perfect family who met his needs - lover boy doesn’t want to crate but does want other dogs to cuddle and play, etc. Pretty sure it was the best weekend of his life based on the photos we got. It was the perfect solution for us. And so easy!! We even saved money compared to boarding at home.
By Carri
This company is horrible! They don't have a phone and all the people that answer the phone on their service and emergency line are foreigners who do not speak clear English. Stay far away from this company if you don't want all communication is with people not in the US that you cannot understand!
By Mark P.
Response from Rover.com | Pet Sitting· Oct 7, 2026
Hi Mark, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Ryan
