Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
Marina made everything so simple and easy. We just dropped him off and back about two hours later and he was perfect. Grooming my dog outside my house has never been easier. Thor was super Happy not scared, or in shock. I wish I could give her 10 stars
By Rachelle
Had issues with my house/dog sitter and Rover requested I reach out directly to my sitter. No help at all. If my sitter agreed with me, we wouldn’t have issues. 🤦🏻♀️
By k P.
Response from Rover.com | Pet Sitting· Oct 11, 2026
Hi there, we're sorry to hear that this was your experience. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Ryan
My sitter Gioia was amazing. She really loved on my kitties and was great in communicating with me.
By Cynthia
I had a great sitter experiencebut found site difficult to navigate. I never did figure out how to tip my sitter and site defaulted my booking to repeat every week. I thought I cancelled it but they continued ti charge my card so I had to call to straighten it out and receive a refund. I enjoy tge sitter check-in photos and young lady was super sweet.
By christia
Response from Rover.com | Pet Sitting· Oct 9, 2026
Hi Christia, we’re glad you had such a positive experience with your sitter and enjoyed receiving photo updates! We’re sorry the booking process wasn’t as straightforward, but we’re glad our team was able to help with your refund. We appreciate you calling out where the website could be easier to navigate and will keep your feedback in mind as we continue working to improve the Rover experience. -Brittney
Andrianna was very professional and communicative. She gave me frequent updates and sent photos as well. VERY pleased with Adrianna.
By Dennis
I felt so at ease with my sitter. Highly recommend.
By Anne
I trusted Rover with my dog’s safety. That trust was violated, and Rover’s response made an already disturbing experience even worse. A Rover sitter used an e collar on my dog, without my knowledge or consent. Throughout his stay, I received positive updates, with no mention of behavioral concerns or the use of the device. I discovered the collar still on him after bringing him home. Only after confronting the sitter did she acknowledge what she had done. I reported this incident to Rover’s Trust & Safety team and escalated it directly to a Vice President, who never responded. While Rover issued a refund, a refund does not erase a serious violation of trust or excuse the company’s failure to follow through. I was explicitly assured that the sitter’s comments would be removed from my profile and my dog’s. That never happened. Even more troubling, I recently discovered that the sitter appears to be active on Rover’s platform again. When I requested answers, Rover repeatedly cited its Terms and Conditions rather than providing meaningful reassurance regarding my safety concerns. What disturbs me most is not just the sitter’s actions, but Rover’s failure to demonstrate meaningful accountability afterward. I have permanently deactivated my account and will never use Rover again. To anyone considering this platform: Please understand that trusting someone with your pet means trusting them with a member of your family. My experience has left me seriously questioning Rover’s commitment to that responsibility. Pet safety should never be negotiable. Accountability should never be optional. My dog deserved better. So did I.
By Jennifer W.
Response from Rover.com | Pet Sitting· Oct 9, 2026
Hi Jennifer, we’re truly sorry this experience left you feeling that your trust in Rover was broken. As pet owners ourselves, we understand how important it is to feel confident in the care your pets receive. Safety is a top priority, and we take concerns about a sitter’s conduct seriously. Our Trust and Safety team carefully reviews reported incidents and takes appropriate action based on the information available. While we understand you’re disappointed with the outcome, privacy considerations limit what we can share about another user’s account or any actions taken. We appreciate you taking the time to share your experience. -Brittney
Our dog (and house) sitter was marvelous. She bonded well with our fur kids, obviously took great care of them and sent us photos and brief reports. Plus, upon our return we found the house immaculate. A win all around!
By Marjorie
