Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
A Great solution! We've been trying to figure out the whole pet sitter solution for awhile! Someone recently told us about Rover and we thought we'd try it. I'm now a huge fan. No more worrying that we'll find a trusted care provider when we need one. The experience was great.
By Gail F.
I used Rover twice. I used the same sitter and was very pleased with their service. They made sure to keep me informed every day and treated my furry friend as if he was their own. I will continue to use their services.
By Michele
The company worked well in setting up and adding unexpected changes to the schedule.
By Sandra
The Rover app is easy to use and has good pet care as part of its company culture. Our sitter was very professional and cares about the dogs who stay with her. I only had two small issues: I could not find any place to securely upload my pets' vaccination records, and one prospective sitter replied that pets can only be picked up and dropped off after 9:30 pm. Not only is this a difficult policy, but I would not have even touched base with them if I had seen that at the beginning. I appreciate that there are numerous sitters available, and that there are policies in place to make sure everyone gets along. I also liked that sitter expectations were clear.
By Katherine
Response from Rover.com | Pet Sitting· Jul 30, 2026
Katherine, thanks for your feedback on our app. We’re always looking to improve Rover and appreciate your input. I’ve shared your comments with our product team. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. -Olivia
I’m a provider. The fees they charge are insane. 20%!!! It’s a needed service but if they charged less you’d have less direct bookings between providers and clients.
By Catherine
Response from Rover.com | Pet Sitting· Jul 30, 2026
Hi Catherine, thank you for taking the time to provide us with your feedback regarding our service fees. For owners, the Rover booking fee is an 11% fee finalized at checkout based on the options and preferences selected for the booking, including dates, number of pets, duration, and any add-ons or discounts. For sitters and walkers, Rover applies a 20% service fee per booking, which means you take home 80% of your earnings. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. -Lynn
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By Sherry
I've used Rover for several years, and have sadly noticed a significant decline in the quality of the service. The App isn't user friendly- even simple tasks such as adjusting a booking are made complicated for owners and sitters alike. It would benefit from a significant overhaul. The customer support is extremely poor too- good luck dealing with an actual human! You're much more likely to receive a bland AI generated response that fails to address your issue.
By Kevin G.
Response from Rover.com | Pet Sitting· Jul 30, 2026
Hi Kevin, we're sorry to hear that this was your experience. Thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn
Easy to use and we found an amazing person to dog sit for ys who is very close by.
By Shannon
