Bad sitters happen
We’ve used Rover successfully and without major issues for several years and with multiple pets. Our recent experience was terrible and boils down the sitter. While this person might have worked well for other pet owners in the past, for us it was a bit of a nightmare. To add insult to injury, she wrote feedback about us that wasn’t factual and I don’t have the ability to even address it. We will not be using Rover again and have deleted our account due to our experience. My main feedback would be to quadruple check and vet your sitter thoroughly (we had met in person and messaged for two weeks ahead but still ran into issues) prior to booking.
By Shannon
Response from Rover.com | Pet Sitting· Oct 16, 2026
Hi Shannon, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We encourage you to contact our 24/7 Trust & Safety Team at 888-727-1140 so we can get more information. -Lexie




