Efficient & Helpful
Melissa was very knowledgeable and efficient with my question and request today.
By Shelby S.
Saturday, November 7, 2026 · Customer reviews of US businesses

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371 reviews
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RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
371 approved reviews, newest moderated first
Melissa was very knowledgeable and efficient with my question and request today.
By Shelby S.
Good customer service.
By Kiran R.
The lady who took care of my call was very kind and professional and very helpful in answering all my questions.
By Ronald R.
Able to talk to Cust Svc without waiting and agent took care of my concern promptly and completely
By Terri Newmark B.
great customer service Jane very polite patient
By Janette Collymore M.
I received a phone call during the work day and when asked what it was regarding, I was told I needed to answer verifications questions. I complied with the request and the agent proceeded to 'aks' for the reason I hadn't paid my mortgage. This was an isolated incident and simple error on my part. The agent came across very abrupt and instead of 'aksing' if I realized the payment was late, she proceeded to speak in a negative tone.
By Barbara P.
Response from RoundPoint Mortgage Servicing LLC· Apr 20, 2023
We're really disappointed to hear you have not had a pleasant experience with the service you've received. Our Customer Care Team will contact you to get more details about your experience.
Very helpful and patient.
By Sylvia C.
Angela was efficient and professional! I was able to get the information I needed quickly.
By Jewel A.