The first one I got didn't last because…
The first one I got didn't last because when I plugged it in the plug had to be just right and wouldn't stay on the charge mode. I like the product, but it should have lasted longer.
By Donald C.
Response from RORRY· Aug 4, 2026
Dear Customer, We’re very sorry to hear that the charger did not last as long as expected and that the plug had to be positioned in a certain way for the product to remain in charging mode. This is not the experience we want our customers to have, especially since you otherwise liked the product. As a quick troubleshooting step, please try using a different wall outlet to rule out the possibility of a loose socket connection. However, if the charging connection remains unstable, please stop using the charger. Our products are covered by warranty, and our customer support team has already contacted you by email to help resolve this issue. Please check your inbox and spam or junk folder for our message. Our team will review the situation with you and provide an appropriate after-sales solution as soon as possible. We sincerely apologize for the inconvenience and appreciate you taking the time to share your experience. Your feedback is important to us and will also be passed along to our product team for further review. Best regards, RORRY