Terrible products
Terrible products, even worse, customer service.
By Nicole W.
Response from RORRY· Oct 8, 2026
Dear Nicole Wojcik, Thank you for sharing your feedback. We are truly sorry for the frustration you have experienced with both your RORRY charger and our customer service communication. This is not the experience we want any customer to have. We understand that your charger has not been able to charge your Apple Watch and iPhone at the same time, and we sincerely apologize that it did not work as expected. We have already issued a full refund for your RORRY website order. We would also like to resolve the Amazon order for you. To locate it in our system and process the refund as quickly as possible, we need the 17-digit Amazon order number in the format 123-1234567-1234567. Please contact us at [email protected] with that order number. Our team has also sent follow-up emails from [email protected]. It is possible that some messages did not appear in your main inbox, so we kindly suggest checking your spam/junk folder and searching for [email protected]. Please be assured your concerns have not been ignored. Again, we sincerely apologize for both the product issue and the communication frustration. We appreciate your patience and will continue following up until this is fully resolved. Warm regards, The Rorry Team