Excellent Customer Service
Contacted Customer Service and got quick and accurate information
By DONALD L.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
288 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rocket Industrial helps businesses Package With Less—less cost, less material, and less time. We provide packaging products, equipment, and services designed to optimize efficiency and streamline operations. By focusing on smarter packaging solutions, we help companies reduce waste, improve productivity, and lower overall costs.
Rocket Industrial (rocketindustrial.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
288 approved reviews, newest moderated first
Contacted Customer Service and got quick and accurate information
By DONALD L.
UPDATE: Rocket Industrial has been extremely communicative and apologetic about this problem. I believe conversations have been had on their side to address and prevent future issues! I am updating from 3 to 5 stars for their response to my review. It took 8 days from the time I placed my order for the package to even be put into the mail. If there was an issue with the product actually being in stock I was never notified. I even reached out by email when it had been a week without hearing anything. It was just very frustrating.
By M. B.
Response from Rocket Industrial· Apr 21, 2025
Thank you for your feedback. We're very sorry to hear your order took longer than expected. As a distributor, we sometimes need to ship items directly from the manufacturer when we run out of stock, but this should have been communicated to you, and we apologize that it wasn’t. We appreciate your honest review and hope you’ll give us another chance to provide a better experience in the future.
I have been looking around for handheld stretch wrap for awhile. Didn't want it to be heavy or in long lengths which make it hard to wrap the upper portion of a pallet before it comes out of a container.. Rocket had the right length and gauge to make it light and easy for my guys. The price was awesome as well.
By Steve S.
Quick delivery + Excellent Customer Service!
By Randy H.
Fast shipping, order was completed correctly, bags are perfect!!
By Turkeywhackmaster
Sales Rep (Joe) provided fast and accurate service. Ordered materials and a device. Will be including Rocket in our next bid for supplies.
By Michael T.
Amazingly fast service and ordering was super easy!! We'll 100% shop here again.
By Annah S.
Quick shipping and good prices.
By Matt P.