We haven't even received the unit…
We haven't even received the unit yet???? : (
By timothy F.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
288 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rocket Industrial helps businesses Package With Less—less cost, less material, and less time. We provide packaging products, equipment, and services designed to optimize efficiency and streamline operations. By focusing on smarter packaging solutions, we help companies reduce waste, improve productivity, and lower overall costs.
Rocket Industrial (rocketindustrial.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
288 approved reviews, newest moderated first
We haven't even received the unit yet???? : (
By timothy F.
Vacuum bags were unpackaged from manufacturer and sent in a big pile in a box
By Jason B.
The time to prepare and ship the order was way longer than expected and nearly jeopardized a local program. I was able to find a short solution to getting the material needed to do the Book Sale at the Library.
By Thomas L.
After many surgeries, I always attribute this product for successfully helping to keep my environment germ free during recovery and afterwards!
By Mariano B.
great customer services
By Polytec S.
Customer service contacted me with the tracking information I needed.
By Allan W.
I buy 2000 bags, but i only received 1000, please send me the other 1000. Thancks
By juan N.
Response from Rocket Industrial· Sep 24, 2019
@Juan Navarro Thank you for your review. Our customer service team has looked into the issue for you and it looks like there were two packages sent out with UPS. You recieved one and the other one was returned to our warehouse. The carrier has just alerted us of this return, but we do apologize for the delay. We will be sending the remaining 1000 bags out today for you at no charge. You will be receiving an email from one of our representatives relaying this information as well as including a coupon code for a future purchase. Thanks again for your feedback and please reach out to us with any questions at 800-826-4405 or email us at [email protected]. Regards, Taylor C
They had just what we needed to keep production moving. Shipping was fast too!! Thank you!!!
By PSI