The fast and very professional service
The fast and very professional service Great product as well
By lrios
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
The fast and very professional service Great product as well
By lrios
Amazing staff and very knowledgeable. Great logistics department
By Duane P.
The process for renewing a prescription is easy and it is all handled by email. You can also request additional information or get additional questions answered if needed.
By Ty
I do not recommend this provider. I wanted to try to get on there weight loss medication. The "doctor" they set you up with does not feel like a real person. Every single time I would email back, I would get a scripted response. It takes days to hear back. I got blood work done and paid $99 starting fee. My insurance came back and would not cover me. The only option was to pay $450 out of pocket every month. I declined quickly on the offer and asked for a refund since I did not get any medication. They advised they would not refund me back even though my blood work was paid through my insurance. It's a scam. Go in person, these online doctors do not know you or your story. WASTE OF MONEY
By Katlyn L.
Response from Ro· Feb 6, 2024
Hey there-given the cost of initial diagnostics and ongoing provider support, we are unable to offer refunds for previously incurred monthly membership fee.
Everything was so easy and received very quickly.
By Carol S.
I love Ro. Typically, you need to find a doctor to write a Latisse RX, but with Ro, it’s all in one place. I placed my order on a Saturday and had my Latisse on Tuesday. Love it.
By Kirsten S.
Excellent customer service. Quick problem solving and feedback
By Desiree F.
Great experience and also quick response to my questions. I am excited about my journey to a healthier life style to look better and feel better about myself.
By Chi