The responses were thorough and…
The responses were thorough and professional.
By Barbara
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
The responses were thorough and professional.
By Barbara
I received an email and a notification in the Ro message board saying that the GLP-1 was covered by insurance and to complete some additional steps. When trying to re-enter the million repeated questions (that I previously answered SEVERAL times already) to complete the next steps, it then said that my insurance does not actually cover this medication and here is a $350 charge if you want it. When trying to inquire about why it was denied, there was nothing following this to answer why. Also, the credit card information that you must submit under the understanding that it supposedly only would be charged for when the GLP-1 was being shipped. Come to find out what you’re actually signing up for is some stupid membership that costs $150 every month. This was a gigantic waste of time!
By Kim
Response from Ro· Aug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Insurance coverage for GLP-1 medications is determined by your individual plan, and in some cases a prior authorization or additional review is required before final coverage is confirmed. The Ro Body membership and medication are also billed separately, with full pricing details available at ro.co/weight-loss/pricing. We'd like the opportunity to review your account and clarify what occurred. We'll be reaching out to you directly to learn more and see how we can help.
I love that you guys communicated with me every step of the process. From when my information was being looked over to the package being shipped out. The process was over all easy. However, The 40 dollars to start was a big useless.
By Anonymous
So far so good
By bobf
Beware they dont tell you the monthly membership is seperate cost from your pill or medicine. Very unclear policies. Agents and doctors are polite but I only giving one star for the deceptive policies that are occurring.
By CantGetAfrdableHelp
Response from Ro· Aug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that the Ro Body membership and medication are billed separately, with full details available at ro.co/weight-loss/pricing before purchase. We appreciate your feedback and will share it with our team as we continue working to improve the experience.
Looking for a more affordable price but the service was excellent, if I have to I would order from them again.
By Janet C.
Easy to work through, the interview with the doctor was very informative. Very pleasant when answering my questions.
By Henry
The process was quick and simple. However, I was very surprised at the end (after I had already paid)to find I would not be able to use the app since I don't have an iphone. I may have went with a different company had I known that, and may still decide to choose another option.
By Danielle