Prompt communications with me and a…
Prompt communications with me and a price I can afford.
By Julie N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
Prompt communications with me and a price I can afford.
By Julie N.
Clear explanation
By Jacquie C.
Super fast evaluation by M.D. to see if I qualify, Good experience so far.
By Jean H.
So far it’s been great. Quick response.
By Mary Ann M.
The screenshot I attached clearly states: Monthly membership: $149 First month promo: -$110 Insurance checker credit: -$39 First month total: $0 It also says, “You won’t be charged until you’re approved and pick a medication.” There was no indication that I would immediately be charged $149 for medication despite the page showing my first month total as $0. Please review my screenshot and explain why I was charged $149 when your checkout page states my first month’s total is $0. If this was an error, please issue a refund immediately. If the charge is correct, please explain where your advertisement disclosed that the $149 medication charge would still apply despite the first month showing as free.
By AJ J.
Response from Ro· Aug 5, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $149 charge you referenced was likely for your medication. The statement that you "won't be charged until you're approved and pick a medication" means that no medication charge is processed until a licensed provider approves you for treatment and you select your preferred medication option. We'd like the opportunity to review your account, the checkout details, and the charges you received to confirm what occurred. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.
The overall time for a response back from the company and the professional people that are involved in your program
By Deborah B.
easy and shipped super quick
By Janie
So far I have only gone through the initial review and am currently waiting for my GLP-1 to arrive, but so far my experience has been very good.
By Ame C.