Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
The questions asked are through. With our best interest in mind. I love the fact that there are a lot of choices to choose from. I love the step by step guidance on options of out of pocket or insurance led. It was easy managing the site. Out of pocket were better than expected.
By Katherine W.
Super easy format very open and honest questions much easier than trying to go and see a doctor in person. Thank you.
By Tristan A.
Immediate feedback and responses.
By Joanne
Great. From filling out medical form to the time medication was delivered superseded my expectations.
By Sophia S.
It was easy and hassle free very responsive
By Sid G.
I would give negative stars if possible. Their customer service doesn't answer questions. Their insurance concierge team lies and says you have approval, then you go to pick up the meds and it costs $1300 because their team didn't do the approval like they said they did. When questioned they ignore it. Their costs are outrageous compared to other companies. They keep their money and try to continue to take your money even after you cancel and request a refund for their failures. Do NOT join, it's a shady company.
By Stephanie G.
Response from Ro· Oct 1, 2026
Hi Stephanie! I'm so sorry for any frustrations with your experience. I'm going to send you an email to request more information so that we can better assist you with this.
Every step has been super easy. Talking to the nurse was informative. I was comfortable asking any questions I had and received answers that I can trust. So far, Ro has been a great company to start my new journey. They seem to really want to pave the way for my success!
By Customer
Still haven’t received order from 10 days ago. Provider never called me. I checked three days ago still processing that’s unacceptable.😩!!
By Joan M.
Response from Ro· Oct 1, 2026
Hi Joan! I'm so sorry for any frustrations with your experience. I'm going to send you an email to request more information so that we can better assist you with this.
