Fantastic help!
Fantastic help!
By customer
Response from Ritani· Apr 29, 2019
Thank you!
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
563 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 459 reviews with 5 stars · Clear filters
Fantastic help!
By customer
Response from Ritani· Apr 29, 2019
Thank you!
Always a pleasure.
By Corey F.
Response from Ritani· Apr 29, 2019
Thank you Corey!
I worked with Silvia who was very patient and informative in helping me arrange for a return of my diamond and who subsequently helped me pick out another one. I also spoke with Amrita who was just as knowledgeable and polite. I look forward to receiving my new diamond and I am grateful that the lovely ladies at Ritani made it easy! I highly recommend working with both, and the prices are not bad either. :-)
By Andrea
Response from Ritani· Apr 29, 2019
Hi Andrea, Thank you so much for the review and we are so happy you enjoyed working with our wonderful staff. Thank you for choosing Ritani!
Tianna was extremely nice and helpful. She gave me all the information I needed immediately, and anticipated all of my questions and concerns so that our conversation could be completed in a timely fashion. She is definitely an example of how customer service should always be.
By Stalonald D.
Response from Ritani· Apr 29, 2019
Thank you for this outstanding review of Tiana! We are so happy to hear that you had a great experience. Looking forward to working with you in the future!
Tiana needs a raise. The new website is abysmal and she helped me through the whole thing.
By Zachary D.
Response from Ritani· Apr 29, 2019
Hi Zachary, Noted! Tiana is a fantastic representative and we are so happy to hear that she helped you complete your purchase through our site. Apologies for the inconvenience as we are testing out our new website. Thank you again!
Jess was very helpful and attentive.
By Adam E.
Response from Ritani· Apr 29, 2019
Hi Adam, Thank you for your review! We are glad to hear you had a positive experience!
Very helpful costumer service
By Heghine T.
Response from Ritani· Apr 29, 2019
Hi Heghine, Thank you for the review! Happy to hear you had a great experience!
I was really nervous about making this purchase over the internet. I felt sorry for the customer service representative who helped me because I questioned everything! When my 2 carrot beautiful diamond arrived exactly on schedule, I immediately took it to a jeweler to make sure it was real. It is and it is absolutely gorgeous! So thankful!
By Diana E.
Response from Ritani· Apr 29, 2019
Hi Diana! So happy to hear our team was able to put your mind at ease and extremely excited that you love your new diamond! Thank you for choosing Ritani!