Good service
Good service
By Michael S.
Response from Ritani· Jan 7, 2020
Hi Michael, Thank you so much for your feedback! Best, Marla
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
563 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 459 reviews with 5 stars · Clear filters
Good service
By Michael S.
Response from Ritani· Jan 7, 2020
Hi Michael, Thank you so much for your feedback! Best, Marla
They did side by side comparison of the Diamond reports if was seeing in store. I found a better quality of the same carat and a setting for less. I am completely satisfied.
By Zach
Response from Ritani· Jan 7, 2020
Hi Zach, We are happy to see that you found the perfect diamond on our site! Glad we were able to help! Best, Marla
Love my diamond stud the only mishaps were the backs weren’t screw backs and I almost lost one of them on Day 2. But they did agree to send another back ASAP. So customer service is great as well as quality of the diamonds.
By Katrina C.
Response from Ritani· Jan 7, 2020
Hi Katrina, I am so glad that we were able to get you the additional back for your earring quickly! I hope that you are enjoying your stunning new earrings :) Best, Marla
Amrita was very helpful (and patient) with me while trying to decide which anniversary ring to purchase and remained kind when I changed my mind. When we were suddenly called out of town, they diverted the delivery and held it until we returned. The diamonds are even better than the VS2 quality stated, I honestly believe they are flawless. I would recommend Ritani to anyone contemplating a jewelry purchase.
By TERRY M.
Excellent help from the person I chatted online with. I didn’t have to wait long for a response after I logged on with questions. Also Ritani is the only online jewelry store still having sale prices after Christmas. James Allen and blue Nile do not. Way to go Ritani!!!
By Renee Del R.
Response from Ritani· Dec 26, 2019
Hi Renee, Thank you so much for this amazing feedback! We are so happy that you had a great experience with us. It is our pleasure to assist all of our customers and we are here if you need us :) Best, Marla
Wonderful Customer Service.
By Rick M.
Response from Ritani· Dec 30, 2019
Thank you for your kind words, Rick!
Excellent Service.
By customer
Response from Ritani· Dec 30, 2019
Thank you!
Amrita was terrific to work with!!! She is outstanding!!!
By Ron C.
Response from Ritani· Dec 30, 2019
Thank you Ron! Amrita is the best, beyond happy she helped you and provided you with a great experience.