Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
779 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Rick Case Automotive Group (rickcase.com) has 779 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
779 approved reviews, newest moderated first
Frank was professional and courteous.
By Cassandre
Response from Rick Case Automotive Group· Jun 17, 2020
Hi Cassandre! We’re happy to hear that we were able to meet your expectations and that Frank provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Team
Franklin was great, especially in keeping in touch with us after our first visit! He was able to get us out a second time and that's where we closed the deal on an amazing Tiguan. Also, thank you to Javier who was great to chat with. Will certainly be coming back to Franklin in a couple months when my other lease is up!
By Nico
Response from Rick Case Automotive Group· Jun 17, 2020
Thank you for the 5-star rating, Nico! You made a great choice with your new Tiguan! We hope you enjoy it for years to come! Sincerely, the Rick Case Volkswagen Team
I had never had such an amazing experience with a honda staff member before. Edwin in express service has been a great help towards my vehicle needs! He was very easy to reach on the phone and always responded in a quick and nicely manner. He took care of my issues right away and always followed up to make sure everything was ok with my vehicle. If I could give him more than a 5 star rating I would! His service was over the top amazing!
By Guadalupe R.
Response from Rick Case Automotive Group· Jun 17, 2020
Thank you for the review, Guadalupe. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Rick Case Honda Team
From the salesman, Kevin, to the financing staff very straight forward no hard sales outdated ways, just friendly helpful staff. Kevin was extremely helpful, knowledgeable and very pleasant to do business with. Will recommended to anyone looking to buy a car Great experience
By Janette F.
Response from Rick Case Automotive Group· Jun 17, 2020
Thank you for your kind words, Janette. We appreciate you choosing us and would like to welcome you to the Rick Case Volkswagen family. Thanks again!
Excellent salesperson, Franklin. Helpful, informative, non-aggressive.
By Delia S.
Response from Rick Case Automotive Group· Jun 17, 2020
Thank you for taking the time to provide our dealership with feedback on your recent visit, Delia. We thrive on helping our customers and are glad that you had a great experience with Franklin and the Rick Case Volkswagen team!
Excelente seller!
By Ramatis M.
Response from Rick Case Automotive Group· Jun 17, 2020
Thank you for your feedback, Ramatis! We’re happy to hear that you had a great dealership experience at Rick Case Honda!
Great service. Everyone was very attentive, willing to answer questions. Got my service done very quick, overall very satisfied.
By SevenSeas M.
Response from Rick Case Automotive Group· Jun 16, 2020
Thank you for providing us with feedback regarding your recent experience with our dealership! We look forward to working with you again in the future! Sincerely, the Rick Case Honda Team
Amazing experience !!
By Silvana
Response from Rick Case Automotive Group· Jun 16, 2020
Thank you for your feedback, Silvana! We’re happy to hear that you had a great dealership experience at Rick Case Honda!
