Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
779 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Rick Case Automotive Group (rickcase.com) has 779 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
779 approved reviews, newest moderated first
Great service and informative!
By Marina S.
Response from Rick Case Automotive Group· Mar 4, 2021
Thank you for taking the time to provide our dealership with feedback on your recent visit, Marina. We thrive on helping our customers and are glad that you had a great experience with the Rick Case Volkswagen team!
Car wasn’t even sanitized..... waited 20 mins to talk someone appointment was at 9:40 didn’t see someone till ten something saw ten guys standing around tho didn’t even do a complementary wash n vacuum worst severvice ever can’t lie!
By Thomas
Response from Rick Case Automotive Group· Mar 1, 2021
Hello Thomas! At your earliest convenience, please contact our service manager, Alberto Luaces, so we can correct the situation. He can be reached at [email protected] or (954) 903-5500, ext 5561. Thank you! Sincerely, the Rick Case Volkswagen Team
It’s was great experience roger was very help he took his time to walk me Thur all the steps and made sure I walk out of Rick case with the car I want and no surprise at the end which most dealerships do...
By kilo K.
Response from Rick Case Automotive Group· Mar 1, 2021
Hi Kilo! We’re happy to hear that we were able to meet your expectations and that Roger provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Better than the bmw service .feel like service advisor get you into a loaner in a flash one person gets it done before you know it
By chien T.
Response from Rick Case Automotive Group· Feb 26, 2021
Thank you so much for choosing Audi Gwinnett, Chien! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Great service - the really listened and helped fixing the issue
By Hanif M.
Response from Rick Case Automotive Group· Feb 23, 2021
Thank you for the review, Hanif. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Audi Gwinnett Team
Danny Martinez and Jennifer Iturbide were a pleasure to work with. They were very professional, responsive and a pleasure to work with.
By Eric
Response from Rick Case Automotive Group· Feb 22, 2021
Hi Eric! We’re happy to hear that we were able to meet your expectations and that Danny and Jennifer provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Davie Team
Muy bueno el servicio
By Estadero La P.
Response from Rick Case Automotive Group· Feb 22, 2021
Gracias por tomarse el tiempo para compartir sus comentarios con nosotros, Estadero. Nos alegra que haya tenido una experiencia positiva y esperamos que vuelva pronto a visitar Rick Case Volkswagen.
Straight to the point, helpful, and went over and beyond to get me the car of my dreams. Frank was top of line with his customer service prowess and overall knowledge about each Individual model I was shown.
By Anthony A.
Response from Rick Case Automotive Group· Feb 22, 2021
Thank you so much for choosing Rick Case Volkswagen, Snthony! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
