Revel SystemsReviews of revelsystems.com

Revel has been an excellent partner. From understanding the product, to understanding pricing, to getting started, the team has been extremely helpful.

mekel is one of the best sales people I have ever delt with THANK YOU for such great service

Terrible customer service and support.

Great customer services all round. Account managers have been good and reachable. Product is upgraded regularly. Call center is always available.

I started using Revel Customer Kiosk in my Two Establishments 6 months ago, they have been working fabulously. Yesterday I went live with the Revel Online Ordering in both Establishments and things went fantastic. My old online ordering system was difficult for customers to use. The Revel Online Ordering is much easier for customers. The ordering volume yesterday on Revel was great. It actually already matched the busiest online ordering volume on the busiest day of the old online ordering system I was using before. I highly recommend Revel.

Revel is easy to use and very user friendly and the help desk staffs are very helpful,too

Don't do business with Revel systems! You've been warned. My partners and I chose to sign up with Revel systems POS in December 2016. We were made all the promises. Immediatley after installation we realized both debit card and EMV chip reader did not work however the POS did accept credit purchases. We were told those services would be availabLe within 30 days. 8 months later in august after numerous complaints, the POS accepted debit, great! Now all that left was a supposed software update they kept referring to as EMV beta testing in order for chip to work. We were strung along for an additional month into september 2017 when we were finally told WE NEED TO PURCHASE A REPLACE CARD SWIPE FOR $475. Obviously this is unacceptable after spending around $2,000 to purchase and own all of our POS equipment. First we were promised the system is exceptional and cardswipe accepts chip then we were promised it will be online soon. After a long dragged out back and fourth lasting weeks and being escalated multiple times like every other issue we had with them, all they can do is offer 20% off or include and additional $39 a month on our bill to LEASE a new cardswipe. THEY HUSTLED US! they have creative ways of adding additional cost and fees! 9/2/17 spoke with *****, she noted I was looking for emv testing. I don't know what that means but I was calling again to see about emv chip. 9/5/17 ***** says emv is ready but we have to pay $475 9/7/17 email regarding beta testing because obviously they're a mess 9/13/17 ****** says I need to move forward with cards wipe purchase $475 9/13/17 client relations ***** says no discount can be made and emv was never available??? 9/25/17 conference call with ***** and customer relations manager **** whereally I was offered 20% discount or additional $39 /MO to lease cardswipe. This is shortened version. Everything with them is a long drawn out We've already experienced fraudulent activity twice and we're liable for amounts totaling just under $400 because we are considered negligent in regards to not accepting security emv chip. Advice to business owhere would be to deal with local bank and consider there recommendations regarding POS. Look someone in their eyes if you catch my drift. It seems their response below is an attempt to imply that I chose the wrong card reader. I did not! The card reader I chose has chip reader slot and I was told it would work as stated above! Also, Vantiv is and has been for years accepting emv payments from many POS systems. They have nothing to do with Revel broken hardware. This is how they attempt to dodge their responsibility!!

We have been using Revel for over a year! Still love it! Just reOrdered a new Ipad! Using 3 POS stations! Works great, still need a few things updated but overall works like a charm! Great Company