Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,098 approved reviews, newest moderated first
Very convenient and excellent customer service!
By CT T.
Response from Retainers Direct· Apr 12, 2022
Thanks so much for the kind review. It helps us a lot when customers are very communicative like you were! :)
Easy order process hopefully it comes right away.
By Angela J.
The website was easy to navigate and find what I was looking for. Delivery was quick.
By Joanne
Response from Retainers Direct· Apr 12, 2022
Quick and easy is the name of the game at Retainers Direct.
The retainers I received fit perfect and the quality of material is really good! The turn around from ordering the impressions to getting the finished product also only took a few weeks.
By zachary E.
Response from Retainers Direct· Apr 12, 2022
We try our hardest to complete the retainer process as fast as possible. Thanks for being an awesome customer!
After my first retainer was lost in the mail I contacted them and another retainer was sent. Great product !
By Doreen K.
Response from Retainers Direct· Apr 12, 2022
So glad we were able to get you a great fitting retainer. In the future please think of us for any reorders!
Honestly at first I was excited to save money but doing the molds is very challenging. I took a picture of my retainer they said it looked good but needed to be approved once it arrived to them. They said the base thing was not well mixed. So I had to redo it. When the person sent me the message to re do it they didn’t even get my name right and called me a different name. They told me to buy additional putty if I didn’t have any and I had one left so decided to use wisely. Messed it up and now I’m done with this :( ! Buy at your own risk
By Ivonne
Response from Retainers Direct· Mar 21, 2022
Hey Ivonne, Thanks for reaching out and leaving this review. Unfortunately we can only make a great retainer if we get a workable impression. After trying twice to get you a retainer we still are more than willing to help you through this process.
Very responsive.
By Max
Response from Retainers Direct· Mar 21, 2022
Thanks so much for the kind review! :)
Retainers Direct offers a fast and effective solution to replacement retainers. The perfect impression kit is easy to use and feedback given prior to mailing the impressions back is very helpful. The retainers are high quality and very affordable, and I would highly recommend them!
By customer
Response from Retainers Direct· Mar 16, 2022
Thanks so much for taking the time to write this! This is exactly what we strive to do and thank you for being such a great patient.
