Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,098 approved reviews, newest moderated first
The process was super smooth and my retainers fit perfectly!!
By Syrrah C.
Response from Retainers Direct· Aug 15, 2022
Hey Syrrah, Thanks for the kind review! the process is always smooth with customers like you.
Me encantaron mis retenedores, trabajan súper rápido y el precio es muy económico mi ortondoncista me estaba cobrando mucho mas.
By Carlos C.
Response from Retainers Direct· Aug 15, 2022
Thank you so much Carlos for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!
Despite my subpar impression Retainers direct worked extra hard and went the extra mile to ensure I received an amazing retainer. Could not be happier with my retainer.
By Abby R.
Response from Retainers Direct· Aug 15, 2022
We always enjoy hearing what our customers have to say, Abby! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
My Orthodontist office charges a ton for the retainers that I lost. I’m headed to college and needed retainers fast. I followed the kit instructions and the retainers were returned in a reasonable time. The fit is great!
By Trenton
Response from Retainers Direct· Aug 15, 2022
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
This is a wonderful service. My granddaughter had an upper and a lower made. The lower fit was spot on. The upper fit was not quite right and these folks reached out to fix the issue. The customer service was outstanding.
By Marian
Response from Retainers Direct· Aug 15, 2022
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Super fast shipping, very easy instructions (they send an email with a video a couple days before you receive the kit in the mail - very helpful and easy to follow). The impression process was easy. They made the retainer and shipped it back faster than I expected! My impression had a slight distortion apparently, and they had to fabricate sections to make it. I got a handwritten note explaining this. But it fits perfectly! Very happy with the overall experience, price, retainer, and contact with the company. Highly recommend. So much better than having to make an appointment to go into the dentists office. Will use these guys again if I ever need another replacement.
By Nicole A.
Response from Retainers Direct· Aug 15, 2022
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Retainers Direct. We look forward to serving you for many years to come!
I had a great experience getting my new retainers! I got a new top and bottom retainer. It took a few times and practice to get the putty right but my retainers fit perfectly! Thank you!
By Heather
Response from Retainers Direct· Aug 15, 2022
We always enjoy hearing what our customers have to say, Heather! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
The folks at Retainers Direct were extremely easy to work with, even when I made some mistakes taking my own impressions. The overall price is competitive and the retainers are by far the most comfortable I've ever had (no sharp edges, not too high into my gums, or too low that they don't do their job). Insanely fast shipping to boot! Can't recommend them enough!
By Jonathan K.
Response from Retainers Direct· Aug 15, 2022
Dear Jonathon, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
