Retainers DirectReviews of retainersdirect.com

I haven’t even ordered my retainers yet but I needed to leave a review. Tanner is so ridiculously awesome! Not only did he answer every single question with professionalism and knowledge but he made sure I understood the whole process and exactly what to expect. Let’s clone Tanner and put him behind every customer service phone call!

I ordered an upper retainer and I couldn’t be more happier with the result of this product. It fits perfectly on my upper teeth. After a few tries on the mold imprint I got it figured out. I would recommend this company and these products to everyone.

Easy to work with fast shipping I hope im going to be happy with my retainer

My experience with Retainers Direct was very smooth and successful. The instructions to do my imprints were clear and simple. I received my beautiful new retainers in a few weeks. The retainers fit snug and comfortable. I would definitely recommend this company to anyone looking for quality retainers at a good price point.

The upper retainer that I received back fit like a glove. It was the shipping process I’m not too excited about. I paid $138 for shipping for a process was supposed to be done in two weeks. I order in early October, and did not receive my order until two days before Thanksgiving

This is an excellent company to work with. I ordered my partial plate and received the impression kit a few days later. I followed the instructions and made my impressions. I texted a picture of the impressions to the company and received approval within less than an hour. I mailed the impressions back to them and received the partial plate in 13 days. This was 10 business days for the lab work plus 3 days for shipping. I put the partial plate in my mouth, and it fits and looks great. I have been wearing them for 5 days, it is great to be able to smile again. This company is for real. I recommend them 100%

I had Invisalign orthodontic work done several years ago and only wear my retainers at night to keep them in place. The set I was originally given was getting gross and cracked so I decided to try Retainers Direct to get a fresh set. The in-home impression kit was straight forward enough. I sent those in and they confirmed they were received via email on 11/9. On 11/11 I received an email stating they were working on the retainers, and that typical turnaround time was 7-10 days. Sounded reasonable to me. 12/1 came and I still had not received the retainers, nor any updates from the company, so I reached out. Received an email back stating that they apologized for the delay, and that my retainers should be sent out that week. Frustrating, but fine at least I'd be getting them soon. It is now 12/13. I have received no further updates. I still do not have my retainers. At this point I'm wondering if I'll be getting them at all. Do not tell your customers the turnaround is 7-10 days when it has now been well over a month without receiving them. I'm not usually one to complain about companies, but when it comes to retainers customers need them quickly to avoid further shifting of teeth. Thankfully my existing pair are still holding up. If I don't wear them for 2 nights in a row my teeth already begin shifting. Frankly this is just unacceptable from Retainers Direct. Not to mention, they are misrepresenting their Trust Pilot rating on their website as being 5 stars. That's clearly not the case, so on top of having poor service, they are just flat out lying to you. Look elsewhere for retainers.

I ordered my retainer almost a month ago and I have yet to receive it. When I reached out to the company all I received was an email apologizing for the delay but there has yet to be any rush on getting me my retainers. If you need your retainers quickly I would not recommend