Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
90 reviews
ReputationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure.Core CapabilitiesUnified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring.Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale.Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency.AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery.Core Benchmarking: Calculates an objective Reput
Reputation (reputation.com) has 90 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 62 reviews with 5 stars · Clear filters
A really informative and engaging session with excellent hosting and great interaction from everyone involved. The presentation was relaxed, interactive and full of valuable content around the customer journey and how AI can help support and enhance the experience. Lots of useful takeaways and a genuinely enjoyable afternoon. Would definitely recommend, and hopefully we can have another one again next year!
By Amanda J B.
A very informative day with some great insights into what the future of customer sentiment looks like. Some of the customer case studies, talking about their own experiences with Reputation and their personal customer journey were enlightening. Everyone that presented on the day did so to a very high standard. The Reputation team were very accommodating, as always making our relationship with Reputation feel like a true partnership, accepting feedback and helping us to clearly understand what Reputation can deliver for our business. The members of the Reputation team that presented were exceptional, really ensuring the message resonated with the audience. Thank you for the invite with a special mention to Anthony, Declan and Dave for being as welcoming as always.
By Anon
Transform 26 was very well organised, with lots of thoughtful setup to improve engagement. Both the main stage talks and the separate seminars were informative and covered a good range of topics, particularly the one about AI, which I found especially interesting and relevant. The food was also very good, and overall the event ran smoothly.
By Zelda C.
Dans un cadre simple mais accueillant, excellence des plats, et personnel de salle attentionné rendant l'expérience chaleureuse. A recommander.
By Colette L.
Fast delivery, very pleasant delivery guys. The whole transaction was very friendly and fast. These 2 guys are an aset to their company. Thank you.
By Susan R.
Reputation has streamlined all of my review sites, making day to day upkeep & management so much easier, & less time consuming!
By The C.
Response from Reputation· Oct 31, 2024
Thank you so much for this feedback! We are so glad to hear that your day to day is easier because of Reputation - thank you for being a part of the Reputation nation!
I have been using Reputation.com for a couple of years now. Their platform is so helpful when it comes to managing reviews across all the different platforms. I love that I can respond to reviews on a variety of sites all from within Reputation.com. It saves a ton of time and allows me to respond to them quicker.
By Crista
Response from Reputation· Oct 31, 2024
Crista, thank you so much for this awesome review! We're happy to hear that the platform and functionalities save you time. Thank you again!
Reputation Management is probably one of the friendliest platforms to use by far. The team behind it is knowledge and patience.
By Melissa P.
Response from Reputation· Oct 31, 2024
Thank you so much for this awesome review, Melissa! We're so happy that you enjoy the user-friendly platform - we love working with you!
