Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
90 reviews
ReputationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure.Core CapabilitiesUnified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring.Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale.Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency.AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery.Core Benchmarking: Calculates an objective Reput
Reputation (reputation.com) has 90 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
90 approved reviews, newest moderated first
A really informative and engaging session with excellent hosting and great interaction from everyone involved. The presentation was relaxed, interactive and full of valuable content around the customer journey and how AI can help support and enhance the experience. Lots of useful takeaways and a genuinely enjoyable afternoon. Would definitely recommend, and hopefully we can have another one again next year!
By Amanda J B.
A very informative day with some great insights into what the future of customer sentiment looks like. Some of the customer case studies, talking about their own experiences with Reputation and their personal customer journey were enlightening. Everyone that presented on the day did so to a very high standard. The Reputation team were very accommodating, as always making our relationship with Reputation feel like a true partnership, accepting feedback and helping us to clearly understand what Reputation can deliver for our business. The members of the Reputation team that presented were exceptional, really ensuring the message resonated with the audience. Thank you for the invite with a special mention to Anthony, Declan and Dave for being as welcoming as always.
By Anon
Transform 26 was very well organised, with lots of thoughtful setup to improve engagement. Both the main stage talks and the separate seminars were informative and covered a good range of topics, particularly the one about AI, which I found especially interesting and relevant. The food was also very good, and overall the event ran smoothly.
By Zelda C.
Scam company 100%. I bought for 248 dollars for nothing. I have now reported to the police and the bank.
By Detiq D.
Scam, be aware. I bought 10 reviews which were never delivered. When I asked them for a refund, they refused.
By Ned
This company fails to monitor fake reviews, the platform is deeply flawed a provides inaccurate information.
By Webby
just a scam , dont buy Paid for 10 reviews , they did them , then Google deleted them , then asked them for about a month for refund or put real reviews again, no one do anything , just emails with no actions, absolute scam, dont touch
By فوزي ح.
I work in the hospitality industry and the national pub co I work with use the Reputation platform and depend on it to such an extent that it is used to calculate bonus payments. However, despite me having managed to achieve high scores, I have contacted the company that operates the platform on several occasions to highlight inaccuracies in the page displayed to me. For example next to the main 'current score' is another metric which states whether it is an increase or decrease from 30 days ago. However the stated figure is always at odds with what the platform's own graph displays further down the page. The graph shows an accurate representation of the figures, whereas the 'at a glance' figure referred to earlier does not. In fact, I would claim that the number displayed seems to be entirely arbitrary, or most certainly not from 30 days before (or even 60 days before!) On occasions when I have contacted the company I have always been informed that the matters I'd raised would be escalated to the technical team to investigate, but on most occasions that was the last I heard with no sign of a real resolution. The irony is that this is a company who's very existence and raison d'etre is to measure online presence and performance, (with them stressing to their clients the importance of online reputation) but who, it appears from other review platforms such as this one, can't even look after their own online reputation. Is it a scam? No, I don't believe it is, but is it flawed? I would answer a resounding yes, and until these issues are sorted out I would remind them that people who live in glass houses shouldn't throw stones. Poor Show! EDIT: Over a week now and still no response from Reputation - yet they have the audacity to use response time as one of their important metrics when compiling data for their own platform. Frankly, it's sickening and they should be forced to cease trading until they can sort their own house out. It's just a complete shambles. There's no way on earth I would pay this company a single penny for their crap platform.
By Jerry
