Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
90 reviews
ReputationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure.Core CapabilitiesUnified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring.Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale.Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency.AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery.Core Benchmarking: Calculates an objective Reput
Reputation (reputation.com) has 90 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 62 reviews with 5 stars · Clear filters
This is a great organization. Love the people, love the projects, great learning and a lot of fun. PJS
By Peter J. S.
Response from Reputation· Jan 19, 2022
Peter J. Stratton, thank you for your kind words and this wonderful review!
My company is current a client of Reputation, and we could not be more happy with our experience. We first signed on with them to for business listing management and review requesting tools, then we added on the review responding feature and also just moved our customer surveys to their platform. We have seen our review volume increase drastically and have received a record number of reviews last month. We are a franchise model and our franchisees are pleased with the ease of the dashboard and app. Their technical support team also always meets our needs, and we get a lot of support from our Customer Success Manager and team. We plan to stay partnered with Reputation for a long time!
By Jennifer K.
I have been using Reputation for 3 years now with my company. Reputation is constantly working to make their products better and easier for the consumers to use. This is the best reputation program that I have personally used.
By Angela F.
Fantastic service and hot food
By Lee C.
Chris Barton was amazing! He was very helpful.
By Amaris K.
Great service from Audi Boston and Carl Lodge as always.
By Carl L.
The Jefferson at Farmingdale Plaza has an on site management office open 7 days, Sunday through Saturday. When I needed a new battery installed in my vehicle park in the underground secured garage, I called AAA for roadside assistance. The AAA technician was scheduled to arrive in approximately 30 minutes and would require building management assistance to enter the gated garage. When AAA van arrived, building management escorted the technician into the garage to the location where my vehicle was parked. New battery installed. Not your ordinary apartment living problem, but solved by a management office available to help.
By Edward P.
Reputation.com has done a great job of working with us and our reputation on-line. They've stayed on top of responding to reviews and posting on Social Media.
By Jon H.
