reloptix.comReviews of reloptix.com

The time from order to getting to you house is unacceptable. I'm unsure how or why it takes these guys 3 times as long as any other place I have ordered. I have ordered from these guys for my quest 2 and now 3. The reliability and promptness has gone down. When I received my pimax I used Honsvr and i had my prescription inserts in a week. Very disappointing.

They offer RX frames for purchase, accept payments up front for the price of the prescription, only when they realize they don’t have their pricing “correct” after the fact, they will email you to garnish more funds. I recommend any other company, because if you order from Reloptix and pay them, they’ll email you asking to send them more money due to their lack of due diligence. Their customer service representatives are also completely out of touch, and have no sense of any sort of customer service skills if they think anyone on this planet will accept an email garnishing additional payment after initial payment was already made. Do not order from here, their pricing has hidden additional fees that they will demand from you after you order, or threaten to cancel your order.

Like the title says 1 week after I had ordered my lenses I recieved an email asking me to pay additional fees. I tried to respond saying it isnt right to request more money after point of sales but the service rep "Jason S" replied telling me that normally they wouldve simply cancelled my order while referring me to their right to refuse service. I tried to reason further and was told that I can look elsewhere or pay up as a "brick and mortar company would be charging more money. Im very dissatisfied with the lack of customer service.

I ordered from them three years ago and they charged me an additional $40 to "rush" my order. That extra fee resulted in them processing my order the following day, I received my lenses in under a week and I was completely satisfied. A lot has changed since then however. Flash forward 3 years: I got a PSVR2 and needed lenses plus I wanted to refresh my Quest 2 lens prescription so I went back to Reloptix. They told me they had a backlog and were very busy. I asked about the expediting fee which I had used the last time. They said that they could "rush" my order for $50 and instead of the 1 day turnaround I got last time, it would be 5 to 7 business days. That's not much of a rush but my VR headset was in transit from Sony and I wanted prescription lenses asap so I agreed to the $50 fee. 5 to 7 business days later, it still hasn't shipped. The owner claims they had some sort of "breakage". I paid them $50 to expedite my order to ship within 5 to 7 business days. If something happened in production, then it is up to them to make it right at least if you have a clue about customer service. But then again, the owner is responding to emails and they don't seem to actually have an organized office with a dedicated customer service department. I followed up reminding them that my order was supposed to ship at the latest by the previous day and asked them to make things right by either expediting the shipping or giving me a partial refund for the rush fee. The owner responded telling me the "best" he can do is offer a $10 refund or to cancel the rush part of my order. He still couldn’t guarantee that it would ship the next business day and gave me some condescending diatribe about me not understanding how lenses are made. That didn't exactly make me want to stick with them so I cancelled the order and ordered from one of their competitors that does not have a backlog and has reasonable turnaround times for less $$. It is not unreasonable to expect them to actually fulfill their end of the bargain or at the very least try to make it right if something happens on their end. If they're incapable of managing the workload, maybe hire more people? That would be the logical next step instead of long wait times and making excuses for not meeting customer expectations. I would not recommend Reloptix not because of the quality of their product, but because of their unreliability, inconsiderate and downright rude management. In response to the snarky comment from Reloptix: You seem to not understand that I paid you $50 extra to rush the order and process within 5 to 7 days and you failed to meet this timeline and then couldn't even let me know when it was going to ship. I think most people would have a problem with that. And incidentally, you certainly managed to turn the lenses around in a day the first time I ordered from you. You had 5 to 7 days to make these lenses and failed. Comparing it to a car repair is just ludicrous.

Scratched upon arrival with also being dusty

Item showed up as delivered but never arrived.

BUYER BEWARE !!, They claim fast service for optics, NOT TRUE , I never got my order ONE MONTH ELAPSED with excuses. No immediate refund either , they claim cancelation but still waiting. Im assuming they dont even make the glasses onsite either.