Reliant EnergyReviews of reliant.com

I made a payment arrangement with them. They told me to pay 80.00 and I would be good till Friday that was Monday. On Thursday morning they turned my power off because they said I needed to pay 89.00 not 80 so they turned my power off over 9.00. They sent me an email after I paid Monday saying all good. Then shut it off saying I had to pay my full bill. Customer service said to bad cant help. Reliant lies and covers their but with it computerized and cant override. I would of payed th 89.00 if they said 89.00. Bit to turn ot off for 9.00 os crazy. I will be moving to a different company Reliant lost a 5 year customer over 9.00.

Horrible!!! PLEASE shop around.

Reliant is an absolute trash company! I would pick ANY other energy company besides Reliant if I were you. They kept sending me predatory letters telling me it was time to renew, that I had to renew, so instead I decided to switch companies to a more affordable one. Reliant then slapped me with a $500 early cancellation fee, telling me it wasn't actually time to renew for another 2 months! Then one of their phone agents told me if I didn't pay it right now it will be sent to collections. Definitely don't fall into their trap of shady, extortionist business practice! Stay FAR away!

CONSUMER COMPLAINT AGAINST RELIANT ENERGY Prepared By: Steven Moning Dallas, Texas I am filing this complaint regarding what I believe are unfair and aggressive billing and electric service disconnection practices by Reliant Energy. Despite making two payments within a single month, my electric service was still disconnected. My reported electricity usage at the time was approximately 13 kW, making the shutoff appear excessive and unreasonable compared to the actual level of usage. This experience caused financial hardship, emotional stress, inconvenience, and concern that the company may prioritize fees and penalties over fair customer treatment. My concerns include: 1. Aggressive Service Disconnection Practices Reliant disconnected my electricity despite active payment efforts and multiple payments being made during the billing cycle. Customers attempting to pay their bills should not face abrupt disconnection while trying to maintain their accounts. 2. Excessive Fees and Financial Pressure The company’s practices appear to create additional financial burdens through: - Reconnection fees - Late fees - Deposit demands - Repeated payment pressure These practices can heavily impact working families, elderly individuals, and consumers already experiencing financial difficulty. 3. Consumer Harm Electric service is essential in Texas due to extreme heat and weather conditions. Disconnection of service can create: - Health and safety risks - Stress and anxiety - Food spoilage - Missed work opportunities - Additional financial hardship 4. Public Concern Based on my experience, consumers should carefully review Reliant Energy’s billing terms, disconnection policies, fee structures, and complaint history before choosing this provider. I respectfully request review of this matter by: - Texas Public Utility Commission (PUCT) - Better Business Bureau (BBB) - Texas Attorney General Consumer Protection Division - ConsumerAffairs - Trustpilot I believe utility providers should operate with fairness, transparency, and reasonable accommodation for customers making good-faith payment efforts. Consumers deserve ethical treatment, accountability, and protection from practices that appear designed to generate revenue through penalties and service interruptions. — Steven Moning Dallas, Texas

I left Reliant after abominable customer service. I went with John The Plumber in Ottawa and found them to give excellent customer and installation service. I was so happy with them I BOUGHT my own hot water tank. I highly recommend this second company and have told all the condo members to switch away from Reliant for the reason mentioned above.

I have paid my bill on time for the 5 years I have been a customer!! Recently, they sent a cutoff notice saying I was 2 days late, even though I know I paid the bill on time, and have for the last five years. When I changed companies because of this, they decided that I owed them an extra $400.00 as an early termination fee. If I could give them zero stars, I would. If you are in the market for an energy company, this would be the very last company I would consider. They are HORRIBLE!!! Sorry but your reply falls way short, you still suck

Horrible customer service. Do not enter into a contract with this company. They are not the cheapest, and their billing practices are extremely concerning. I enrolled in automatic payments with a credit card on file. When my card was replaced due to fraudulent activity, the automatic payment was understandably not processed. After receiving notice, I promptly provided my updated card information and was assured that the reconnection and late fees would be removed. Despite this, I later received another email stating that my service had been disconnected again for nonpayment. I then discovered that my automatic payment setup had been canceled without my knowledge, resulting in additional charges, reconnection fees, and late fees. To make matters worse, I learned that my contract had been extended to 5 years, even though I had originally understood and agreed to a 2-year term. This has been a frustrating and disappointing experience. I strongly caution others to carefully review their contract terms and billing arrangements before signing up. I had a terrible experience with this company's customer service and highly discourage anyone from entering into a contract with them. They are not the lowest-priced option, and their billing practices raise significant concerns.

I had a terrible experience with Reliant Energy involving massive, inaccurate charges for vacant properties and extremely poor dispute handling. Reliant billed nearly $900 in one month for two properties that were completely vacant, with no occupants and no appliances. When I formally disputed the charges and requested a meter investigation, Reliant refused to initiate one, claiming it had to be handled by Oncor—despite Reliant being the retail provider responsible for coordinating billing investigations. Instead of investigating, Reliant simply sent generic “consumption reports” and reported the disputed balance to credit bureaus, damaging my credit while the dispute was still unresolved. There was no explanation for how thousands of kWh could be consumed in empty homes, no verification of meter assignment, and no effort to resolve the issue fairly. Customer service responses were dismissive and deflective, and I was forced to escalate the matter to the Public Utility Commission of Texas and credit bureaus just to protect myself. If you value accurate billing, proper dispute resolution, and responsible credit reporting, be extremely cautious with Reliant Energy. This has been one of the most frustrating utility experiences I’ve ever dealt with.