Reliant EnergyReviews of reliant.com

Response from Reliant Energy· Sep 15, 2026

Thank you for sharing such an incredible review, Thomas! We're thrilled to hear that your experience with Reliant was so smooth and hassle-free. Knowing that you were able to get service set up with no deposit, a quick phone call, and power at your new apartment within just a couple of days is exactly the kind of experience we strive to provide! As a new customer, your satisfaction means the world to us. We work hard to make the enrollment process simple, convenient, and stress-free, so it's wonderful to know we delivered on that promise. Thank you for choosing Reliant and for taking the time to share your experience! We're honored to have you as part of the Reliant family and look forward to serving you for many years to come! Loving regards! - MF / Digital Care

Response from Reliant Energy· Sep 15, 2026

Hello Hughey. We sincerely regret that your enrollment experience did not meet the level of service and professionalism we strive to provide at Reliant. We understand how frustrating it must have been to receive information that did not align with your experience, particularly when you were led to believe certain steps would be handled on your behalf. We are also sorry to hear about the difficulty you encountered when attempting to contact the representative who assisted you and that you did not receive the support you expected when seeking further assistance. At Reliant, we are committed to providing transparent communication, dependable service, and a smooth enrollment experience for every customer. Your comments regarding agent accountability and documentation are appreciated and will help us identify opportunities to improve our processes. If there is anything we can do to review your experience or assist with any remaining concerns, please contact us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm,. Our team would welcome the opportunity to better understand the situation and provide any assistance we can. Thank you for bringing this matter to our attention and for giving us the opportunity to improve. Best regards! - MF / Digital Care

Response from Reliant Energy· Sep 15, 2026

Hello Isaiah. Thank you for your kind words! We're honored to know that you've found Reliant to be both fair and dependable. Our team works hard to provide consistent service, competitive energy solutions, and a customer experience you can count on! Feedback like yours lets us know we're on the right track. We truly appreciate your trust and loyalty, and we look forward to serving you for many years to come. Thank you for being a valued customer, we love to serve you! Have a great day! - MF / Digital Care

Response from Reliant Energy· Sep 14, 2026

Good afternoon, Miss Ella. We regret to learn about your experience; we are terribly sorry for this inconvenience. We understand how concerning and frustrating it must have been to receive an unexpected balance following your service transfer, particularly after being a loyal customer for more than 10 years with a strong payment history. We recognize your concerns regarding the Average Billing program, the charges that resulted after your transfer, and the financial impact this situation had on you and your family. We understand that clear communication and support are especially important when customers are facing challenging circumstances, and we are sorry that your experience did not meet your expectations. At Reliant, we value the trust our customers place in us, and we never want anyone to feel that their concerns have not been heard. While we regret your dissatisfaction, we appreciate you bringing these matters to our attention. Feedback such as yours helps us better understand where we can improve. We encourage you to contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: we would welcome the opportunity to review your account, discuss your concerns in detail, and determine whether there are any options available to help address your situation. Thank you for your many years of loyalty and for sharing your experience with us, we look forward to hearing from you soon, and hopefully, regain your trust in us. Have a great day! - MF / Digital Care

Response from Reliant Energy· Sep 14, 2026

Wow, thank you for the enthusiastic 5-star review, Jewel! "Very smooth!!!!!" is exactly the kind of experience we strive to provide every customer. From start to finish, our goal is to make things simple, straightforward, and hassle-free, so we're delighted to know we hit the mark! We sincerely appreciate your trust and your kind feedback. Thank you for being a valued customer, and we look forward to continuing to provide you with smooth service and reliable energy for years to come! Thank you so much for believing in Reliant! Have a beautiful day! - MF / Digital Care

Response from Reliant Energy· Sep 14, 2026

Good morning, Mike. Thank you for sharing your experience with us. We're happy to hear that our associate was able to answer all your questions and help clarify the billing issue. Providing clear, helpful support is always our goal, and we're glad we could assist you in resolving the concern regarding your account! Thank you for choosing us, and please don't hesitate to reach out if you ever need assistance in the future, we'll be more than ready to help in any way we can. Have a great start of the week! - MF / Digital Care

Response from Reliant Energy· Sep 14, 2026

Thank you so much for your incredible loyalty and for providing us with this phenomenal comment, Samson Pascua! Knowing that you've trusted Reliant for more than 18 years means the world to us. We're especially grateful for your kind words about our team and the support you've received over the years. We understand that life can bring unexpected challenges, and we're glad we've been able to work with you to find solutions when you needed them most! Your recognition of our commitment to listening, providing professional service, and finding win-win resolutions is truly appreciated. Customers like you are the reason we strive to deliver our best every day! Thank you for being a valued member of the Reliant family. We look forward to serving you for many more years to come! Have a beautiful day! - MF / Digital Care

Response from Reliant Energy· Sep 14, 2026

Hello Linda. Thank you for sharing your experience! We're thrilled to hear that Paschall A made your switch to Reliant smooth and hassle-free. We take great pride in providing friendly, knowledgeable service, and it's wonderful to know that your experience at the Walmart location in Mineral Wells, TX exceeded your expectations! We'll be sure to pass along your kind recognition to Paschall A. Thank you for choosing Reliant, and welcome to the family! We're excited to serve your energy needs for years to come! Have a wonderful week ahead! - MF / Digital Care