My experience was ok but my ceiling was…
My experience was ok but my ceiling was supposed to be repaired where the thermostat was installed and no one has contacted me to fix it. Its been 14 days!
By Iris H.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
204 reviews
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Since 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.
Reliable Heating & Air (reliableair.com) has 204 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
204 approved reviews, newest moderated first
My experience was ok but my ceiling was supposed to be repaired where the thermostat was installed and no one has contacted me to fix it. Its been 14 days!
By Iris H.
They ain’t nothing workin sn feed up with it
By customerAndy B.
Response from Reliable Heating & Air· Oct 21, 2026
Thank you for bringing this matter to our attention. We apologize for the issues you've experienced with your thermostat. Please know that we are actively working to resolve the concern and ensure it is addressed as quickly as possible. A member of our team will be contacting you shortly to discuss the necessary next steps and coordinate a resolution. We appreciate your patience and the opportunity to make this right. Thank you, Reliable Air Customer Care Team
Excellent customer service! Quick and non disturbing review of the 2 HVAC units!
By gary W.
Quick, thorough and professional!!
By customer
Besides a little hiccup for the initial inspection appointment- things happen- the actual repair appointment occurred on time and was finished in a very timely manner. The crew is knowledgeable, efficient, and friendly. I have used Reliable for A/C replacement, gas water heater replacement, pin hole leaks, and gas furnace replacement and can highly recommend them!
By Lisa
The guys were very very professional and kept us well informed on the process great job!
By Cliff C.
Customer Service, Subject Matter Knowledge and attention to detail
By customer
My Tuesday appointment was a no call no show. I had even called and customer service told me that I was still on the list and the technician was still coming. When I called back after 9PM, the answering service was on. Once I rescheduled for Wednesday morning everything went smoothly and Brent was great. Not showing up for the appointment was pretty bad though.
By Somewhat unhappy C.