ReineecoutureReviews of reineecouture.com

I need my refund for my order that you guys had canceled on me 2 months ago nobody is responding the email or DMS.

I would not recommend this company. Terrible first hand experience. They say they are located in the USA, and the dress will come from Europe, which is not true. They tell you to pay them the deposit through a 3rd party company which you cannot recover your money back from because the 3rd party company tells you, you are supposed to trust the source you are sending money to. I have been in contact with other clients who are not happy, and lost their money to this company, we learned this is not an honorable company by any means. They take a deposit and then play games. Be very cautious. I am writing another review, because they have my original review blocked.

I ordered from them and they are not responding to me and they said that they will send a video for me when the dress is ready every time I tell them send for me a video they stop texting me

My sister against her better instincts purchased a dress from these scammers. If I could give zero stars I would. The entire process was a headache, communication was confusing and incomplete. The dress was $950 plus $175 for delivery which was later than the promised date of arrival. The dress costs maybe $7 to make. Stones are cheap plastic and they are hot glued on. You can see the globs of glue. The material is the cheapest material I’ve ever seen and the fit is bizarre. This is a total scam. Stay away.

This has been the worst experience with a company. I have never had any problems purchasing online until now. Never experienced such as scam. I do not recommend this company at all because they are fraud. I paid and sent measurements on March 24th. Today is April 30th and my daughter's prom dress hasn't been made nor shipped. This company gave me the run around, rarely answered my questions and refused to refund my money. Do not be fooled by this companies followers on Instagram. Its all a scam sadly. This is my daughter's prom dress that I ordered, that she will never receive. Her prom is in a week and we have no dress. I am one to never write reviews, but please shop elsewhere. I want to save another child or another parent. I am a mother, and someone that works hard for her money. I do not steal from people like this business does. When you treat people wrong like this, you'll forever face karma. Ill get back what I lost, and the person behind this fake business will forever suffer due to their actions. This company is flagging all reviews that are exposing their corruption. They take your money and stop responding to emails regarding the status of your dress. When they do reply it is very short and they do not provide the answers you need regarding your order. Their goal is to give you the run around until you go away. This company is stealing from not only United States Citizens but also others in other countries. The good reviews are all fake. I have a family currently communicating with them regarding a dress and they are pushing for her to buy so that they can take her money as well. Gladly, they are not purchasing. She wanted to see the corruption for herself. I have screenshots of communication in Whatsapp. You cannot purchase directly through their website, they request that you wire the money and select cash pick up only. They only communicate in Whatsapp. If you need screenshots, I can provide it. I had to stop 6 other parents from purchasing from them. I am going to reach out to the BBB to inform them of what's happening to United States citizens so that this fake business can be put on display in the US. Also, this fake business is in Kosovo, so once you wire the money, its gone!!!

They made sure everything was perfect for my senior prom! Super professional and quick. Great communication between the company as well!

A SCAM! DO NOT ORDER!!! The dresses they have on their website and Instagram are not theirs. They try to replicate them and fail miserably. They ignore you after the payment is made and when they do respond it’s for some more unnecessary measurements or confirmations so the timeline keeps getting extended and there is no result. When you finally see the dress you were so looking forward to - it looks nothing like the one you ordered. They hid the fact that you can only get a refund in the first 24hours after ordering. The customer service was abysmally rude. The dress looked nothing like the approved design. My bank told me this business has been flagged as fraud but I was stupid enough to believe Reinee Couture. No refund, no dress, lots of stress and money lost. Save yourself the trouble and forget about buying anything from them.

Update : Nick got in contact with me and indicated that my dress was on its way . He is very nice and I appreciate the contact Thank