Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
21 reviews
ReineecoutureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reineecouture is listed under Needlework & Knitting.
Reineecouture (reineecouture.com) has 21 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
21 approved reviews, newest moderated first
I absolutely loved my experience working with them! They were so kind, accommodating, and wonderful throughout the entire process. The dress arrived in perfect condition and was even more beautiful than I expected. I couldn’t be happier with how everything turned out! I truly appreciate how easy and pleasant they made the whole experience. I would definitely recommend them to anyone and would happily work with them again! 💕
By shahad T.
Dresses arrived in perfect condition. I absolutely loved them and so did my daughters they both will be wearing dresses from Reineecouture for my eldest daughters wedding! Customer service so friendly.😊
By Rwaida
I had a great experience with reinee couture, it was only a little hard to get in touch with them from the beginning but after that everything went smoothly. It was a short deadline and it came perfectly on time and even early. The dress is absolutely stunning and fit me like a dream. I received compliments all night at my year 12 formal and was told by many I had the best dress there. Was so happy I could actually get my dream dress. Thank you so much to the team
By Georgiana I.
If I could leave 0 stars I would. This was a horrible experience, completely unprofessional and the dress I ordered was completely different. They ghosted me for weeks at a time and did not communicate that their lines were down and I had to get my friend who was also ordering at the same time to send me their number. This was so sketchy and unacceptable.They tried sending me my dress 1.5 weeks before my event instead of the agreed 2 months. They had only sent me a video of my dress on time because i threatened to not continue with their brand. And when I received the video of my dress it wasn’t even similar to what I had ordered. I then had asked for a refund from what I had already paid and they refused. If I am spending $1500+ on a dress I would at least like it to be the one I ordered.
By Milah
Response from Reineecouture· Sep 2, 2026
If you are a Reinee Couture customer, please email [email protected] with your full name and order details. We will verify your order, investigate your concerns, and address the matter directly
After growing weary of searching for wedding dresses in stores, I decided to browse Instagram and searched for wedding gowns. That's when I discovered Reineecouture. I felt a wave of anxiety wash over me, having heard numerous horror stories about online orders gone wrong. However, Reineecouture quickly responded to my inquiry, and their communication on WhatsApp was excellent. My dress arrived right on schedule. I took my measurements, selected my design, and they asked me questions to ensure everything was perfect. When I finally saw my dress, it was stunning and brought me to tears, especially when they sent me a video of it before it even arrived in the mail. I was extremely excited to celebrate my 20th wedding anniversary, and seeing the dress beforehand didn't prepare me for the emotional moment when it finally arrived...I cried again. As I walked down the aisle at my destination wedding, everyone complimented me on how beautiful the dress was, saying they had never seen anything like it before. I love my dress so much that I can wear it to any formal black-tie event. Thank you Reineecouture, I will be ordering from you again!
By Antoniette S.
This company is absolutely scamming!! They are sending sample dresses without even custom to your measurements!! Do not order!! They don’t accept credit card , this way you can’t dispute the charge!! I ordered a custom dress for my 50th birthday and provided my exact body measurements. When the dress arrived, it was approximately two sizes too small. Within one hour of receiving it, I contacted the company through WhatsApp, sent photos, and provided the actual measurements showing that the dress did not match my measurements. Instead of helping resolve the issue, the company accused me of altering the dress to make it smaller. This accusation is completely false. I requested to return the dress for a refund, or but the company refused to provide return instructions or a return address. I am sharing my experience so other customers can make an informed decision. Based on my experience, I cannot recommend this company due to their poor customer service, refusal to accept a return, and handling of a legitimate complaint.
By Larisa G.
Response from Reineecouture· Aug 1, 2026
We are sorry to see that this review has been edited to include further serious and inaccurate allegations. This was not a sample or ready-made dress. It was a $1,190 custom-made gown produced according to the measurements you personally submitted. Our records also show that you requested a length of 125 cm, while the finished gown measured approximately 135 cm—10 cm longer than the measurement provided. When you reported a sizing concern, our team did not refuse to investigate. We asked you to provide clear tape-measure evidence of the bust, waist, and hips before making any alterations so that the gown could be objectively compared with your original measurements. You agreed to provide this evidence but did not do so. The following day, you informed us that you had already taken the gown to a local tailor and had it altered. Once a custom gown has been altered by a third party, its original measurements and delivered condition can no longer be independently verified. We did not accuse you of intentionally making the gown smaller. We explained that measurements taken after alterations cannot prove how the gown was originally delivered. You were shown the finished gown before shipment and proceeded with the remaining payment. The available payment method was clearly disclosed before the order was placed and was accepted by you voluntarily. Suggesting that our payment options are intended to prevent disputes is false and does not establish that a legitimate, fulfilled order was a scam. Based on the documented sequence of events, we consider this a suspected friendly-fraud case: a legitimate custom order was placed, produced, approved, delivered, and then altered before its original measurements could be verified. A refund was subsequently demanded, followed by public accusations that our company is a scam when the refund was refused under the custom-order policy. A personalized gown that has been altered by a third party is not eligible for return. This is why return instructions could not be issued. Contacting us shortly after delivery does not remove the requirement to preserve the gown in its original condition while a complaint is investigated. We retain the measurements submitted with the order, production records, final gown video, payment records, delivery confirmation, and the complete WhatsApp conversation documenting this sequence. We respectfully reject the claim that this order was a scam.
I recently bought a dress for my daughter and I was nervous as nervous can be, I am based in Australia, the dress arrived today and it’s perfect, great quality, and fit to perfection, I chose delivery by dhl and the dress arrived in 5 days from being completed.
By Donna B.
Response from Reineecouture· Aug 1, 2026
Thank you so much, Donna, for your purchase and for trusting us from all the way in Australia. We’re delighted that both you and your daughter are so happy with the dress, its quality, and the perfect fit. Your trust means so much to us, and we truly appreciate and respect you both. We hope your daughter feels absolutely beautiful wearing it.
This is a reply to your response. Melissa has been messaging you non stop since you cancelled her order. When she tried to reach out through other social media outlets you blocked her. This is why I'm wrote a review on her behalf. Although you have finally reached out to her, you are requesting her and I to remove the review from Trustpilot and then you will refund her deposit. Trustpilot needs to look into the 5 star reviews, they all seem to have very common last names (Porter, Peters, Weston, Mendez, Green, Davidson, Cooper) some of the other reviews just have common first names like Sue or Bob. Pay back my friend Melissa her deposit and stop scamming people, stop using other designers works we know you don't make these dresses, and you are stealing designs. Yes I am the third party HOWEVER, I got involved because you are ignoring the original party. You owe her 353€, her name is Melissa H. you know who she is because you reached out to her already to remove her review.
By Karolina B.
