Reframe: Drink Less & ThriveReviews of reframeapp.com

Response from Reframe: Drink Less & Thrive· Aug 31, 2026

We're really sorry for the frustration and the lack of response you've experienced, that's not the standard of support we want to provide, especially around something as important as an unexpected charge. Please reach out to us directly at [email protected], and we'll make sure to get this looked into and resolved for you as quickly as possible. We're sorry again for the trouble this has caused.

Response from Reframe: Drink Less & Thrive· Aug 31, 2026

Thank you so much for taking the time to share this, and huge congratulations on Day 12! We're so glad Reframe has been genuinely helpful for you, and even more glad our team could get things sorted quickly when that payment hiccup came up. Wishing you continued strength on this journey, and thank you again for the kind words!

Response from Reframe: Drink Less & Thrive· Aug 25, 2026

We’re truly sorry to hear about your experience, Maria. What you’ve described is deeply concerning, and we understand why you would feel upset and disappointed. Reframe’s community meetings are meant to be a place where members can come together, feel supported, and share their experiences in a safe and respectful environment. Everyone who joins should feel welcome and respected. Hate, racism, or discriminatory comments have no place in our community, and this is not the experience we want anyone to have when they come to Reframe. We’re taking your feedback seriously and will be looking into what happened in this meeting, including the chat and how it was moderated. We also want to make sure your concerns about your purchase and add-ons are properly addressed. We’ve seen that you’ve reached out to our Support team, and we’ll make sure your request is handled as soon as possible. If you’re comfortable sharing more details about your experience, including which meeting this occurred in, please reach out to us at [email protected]. We’d like to understand exactly what happened so we can follow up with the coach and take the appropriate steps. Thank you for taking the time to share this with us. We genuinely care about our members’ experiences, and your feedback helps us identify where we need to do better. Warmly, Reframe Customer Support

Response from Reframe: Drink Less & Thrive· Aug 18, 2026

We’re really sorry to hear about your experience. We understand how frustrating it must be to feel like you haven’t been able to get the help you need. We’d really like the opportunity to look into this and make things right. Please reach out to us at [email protected] with your account email, and our team will be happy to help with your cancellation request. We’re sorry again that you’ve had such a frustrating experience.

Response from Reframe: Drink Less & Thrive· Jul 27, 2026

We're so sorry to hear about your experience. This is not the experience we want anyone to have with Reframe. We believe we've responded to your previous inquiries and resolved the issue, but we'd love the opportunity to make sure everything is sorted out for you. Please reach out to us at [email protected], and our team will be happy to review your account, answer any questions, and make sure you have access to your subscription. We sincerely apologize for the frustration and appreciate your feedback.

Response from Reframe: Drink Less & Thrive· Jul 21, 2026

We're truly sorry for the frustration and disappointment you've experienced. We completely understand how upsetting it would be to lose access to years of personal progress, and we regret that this situation has left you feeling unheard. We did respond to your support request and have since worked to resolve the issue on our end. If you haven't already, we kindly ask that you take a look at our most recent reply, as it contains the latest update regarding your account. We also sincerely apologize for the delays in communication. While that's not the experience we want anyone to have, we appreciate you continuing to work with us while we investigated the issue. Your feedback is incredibly valuable, and we're sharing it with our team so we can improve both our communication and our support experience going forward. Thank you for giving us the opportunity to make this right, and we hope to hear from you after you've had a chance to review our latest message.

Response from Reframe: Drink Less & Thrive· Jul 21, 2026

Thank you for taking the time to share your experience and feedback. We're sorry to hear that Reframe didn't feel like the right fit for your goal of cutting back rather than quitting. While many of our members are working toward sobriety, Reframe is designed to support a wide range of goals- including moderation and mindful drinking. We understand, though, that the content and coaching may not have felt as tailored to your specific journey as you had hoped. We also appreciate your feedback about the check-ins. We know everyone's preferences are different, and your comments about the frequency and the type of coaching you were looking for are valuable. We'll be sure to share them with our product team as we continue improving the experience for members with different goals. Thank you again for giving Reframe a try and for helping us make the app better.

Response from Reframe: Drink Less & Thrive· Jun 28, 2026

Thank you so much for your kind words and for sharing your experience! Congratulations on reaching six months alcohol-free- that's an incredible milestone, and we're honored that Reframe has been part of your journey. We're especially glad to hear that our non-judgmental approach and focus on meeting people where they are has been meaningful for you. Thank you for taking the time to leave this review and for being such a wonderful advocate for Reframe. Wishing you continued success-we're cheering you on every step of the way!