Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
184 reviews
Reframe: Drink Less & ThriveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reframe is the World's #1 Alcohol Reduction Platform and it is built on a promise: We won't just help you create healthier drinking habits, we will help you THRIVE. We brought together the world's leading experts in alcohol reduction, nutrition, fitness, and wellness to create the revolutionary Reframe app that has helped tens of thousands of people around the world unlock the very best version of themselves.
Reframe: Drink Less & Thrive (reframeapp.com) has 184 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
184 approved reviews, newest moderated first
Charged me when I'd cancelled. Fascinated to know how I'd managed to kick the habit and then went totally quiet when asked for refund of yet another quarterly payment. Never used the app. Very disappointed with their behaviour. could turn a man to drink...
By Peter H.
Reframe charged my card for an annual prescription before my 7 day trial period had ended. I notified them by email that I did not want the subscription but they did not honor my request and charged my card anyway. They are now unresponsive. Avoid this company.
By John
Response from Reframe: Drink Less & Thrive· Oct 10, 2026
We're truly sorry to hear about your experience and the frustration caused by the unexpected charge and lack of response. We understand your concerns and would like to look into this further. Please reach out to our support team again at [email protected] and mention this review so our team can investigate your billing concerns and assist you. We appreciate your patience and apologize for the inconvenience.
"AA isn't for everyone but reframe is" The implication that a real alcoholic can find success by trying to control and enjoy his drinking with moderation and learning science is ignorant, irresponsible, but most importantly DANGEROUS. You may lead people to hospitals, jails, or worse with this misleading message.
By Dalton O.
Response from Reframe: Drink Less & Thrive· Oct 8, 2026
Thank you for sharing your concerns. We understand how serious alcohol dependence can be, and we’re sorry our messaging gave the impression that moderation is the right approach for everyone. At Reframe, we recognize that everyone’s relationship with alcohol is different. While some people may benefit from reducing their consumption, others may need complete abstinence and professional medical support. Reframe is not intended to replace medical treatment or recovery programs like AA. We appreciate you raising this important concern and will share your feedback with our team to help ensure our messaging is clear and responsible.
I cannot recommend Reframe enough for those who would like to look into, learn about, or change their drinking behaviors. What I love is the multi-layer approach to this exploration: the science behind alcohol use, the self-reflection, and exploration of behaviors. Then, looking at ways to change the patterns and working towards a healthier life. The coaches are wonderful and daily tasks and challenges very helpful and informative. You have to show up and put the effort in to make changes in your life and Reframe gives you a supportive and knowledgeable structure to accomplish that.
By Susan F.
Response from Reframe: Drink Less & Thrive· Oct 5, 2026
Thank you so much for sharing your experience and for your kind words! We’re thrilled to hear that Reframe’s combination of science, self-reflection, daily tasks, challenges, and coaching has been helpful in your journey. We especially appreciate what you said about showing up and putting in the effort-our goal is to provide the tools, knowledge, and supportive structure to help make those changes possible. Thank you for being part of the Reframe community and for recommending us!
My experience with Reframe's billing and customer support has been extremely disappointing. After a trial, I was charged HUF 49,990 for an annual subscription. I cancelled shortly afterwards and contacted support to request a refund. Support initially responded, asked me questions about the cancellation, and indicated they were willing to help. Once I confirmed that I simply wanted the subscription cancelled and the annual payment refunded, communication effectively stopped. I sent follow-ups and ultimately a final email. Still no resolution. Apple has refunded a separate HUF 1,990 Reframe transaction, but the HUF 49,990 annual subscription charge remains outstanding. A company is of course entitled to reject a refund request. What I find unacceptable is acknowledging a customer’s issue and then simply ceasing to respond. One star for the way this has been handled. Update — October 8, 2026: Sorry, but your public apology has still not translated into an actual resolution. I have already contacted your support team repeatedly. Your latest email simply directed me back to Apple. Apple refunded the separate HUF 1,990 trial-week charge. The HUF 49,990 annual subscription remains unrefunded. You have also still failed to confirm whether my account and personal data have been permanently deleted, despite my explicit request. Publicly offering to investigate while privately sending me elsewhere is not resolving the problem. The way this has been handled is frankly pathetic.
By Péter M.
Response from Reframe: Drink Less & Thrive· Oct 5, 2026
We’re very sorry to hear about your experience, particularly the lack of follow-up after you had clearly communicated that you wanted the subscription canceled and the annual payment refunded. We understand how frustrating it is to be left waiting for a resolution. We’d like the opportunity to review the HUF 49,990 annual subscription charge and your previous conversations with our Support team. Please contact our Support team again and reference this review so we can identify your case and look into the outstanding refund request directly. We apologize for the communication issues you experienced and appreciate you bringing this to our attention.
Initially had some difficulty with communication, but Reframe corrected the problem once it was brought to their attention.
By customer
Response from Reframe: Drink Less & Thrive· Oct 5, 2026
We’re very sorry to hear about your experience, especially after you had already reached out to request a refund and felt that your concern was not being addressed. We’d like the opportunity to review your case, including the $4.99 offer, the annual charge, and your previous conversations with our Support team. Please contact our Support team again and reference this review so we can identify your case and look into your refund request directly. We appreciate you bringing this to our attention and apologize for the frustration and lack of communication you experienced.
£119.19 taken from my bank and refusing a refund even when I haven’t even used the app. AVOID downloading it at all costs. Now I have the hassle of having to take this further.
By Sarah L.
Response from Reframe: Drink Less & Thrive· Oct 5, 2026
We’re very sorry to hear about your experience and understand how concerning and frustrating an unexpected charge can be. We’d like the opportunity to review the £119.19 charge and your refund request directly. Please contact our Support team and reference this review so we can identify your case, review what happened, and assist you further. We appreciate you bringing this to our attention and hope we can help get this resolved as quickly as possible.
If you purchase this app through an ad such as Facebook, there is no way to cancel without contacting support. Support will not immediately give you back your money, in fact, I am still fighting for it. They are predatory, and what they are doing is illegal. DO NOT PURCHASE THIS APP!! Update - I was able to get a refund.
By Kat F.
Response from Reframe: Drink Less & Thrive· Oct 5, 2026
We’re very sorry to hear about your experience and understand how frustrating this situation has been. We’d really like the opportunity to look into this and help resolve it for you. Please contact our Support team directly and reference this review when reaching out so we can identify your case and review your subscription and refund status. We appreciate you bringing this to our attention and hope we can get this resolved for you as quickly as possible.
