Perfect results
Perfect results. Quick turnaround time.
By John L.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
390 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Refine Packaging makes it simple for businesses to design and order custom boxes and affordable packaging online. With quick turnaround & low minimums – We're a leading wholesaler for a reason. Get a free quote on quality mailer boxes, custom pillow packaging, affordable shipping boxes and more at www.refinepackaging.com.
Refine Packaging (refinepackaging.com) has 390 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
390 approved reviews, newest moderated first
Perfect results. Quick turnaround time.
By John L.
Working with Steven I., has been a great experience, he has been on top of things and reaching out knowing there are many delays on my end. I appreciate his consistency with his care and attention to details. I will continue to work with Steven as my business is up and coming and will require more needs as we grow. Thank you
By Luc
Would not recommend doing business with this company. When we set out to work with Refine Packaging we had high hopes that they'd be able to deliver as they were very hands on and responsive early in the process. Once we paid for the project, they became less responsive and eventually delivered us a set of boxes that were 100% defective (we could not use a single box), thus delaying an important launch we were working on. When we shared photo and video evidence that the boxes were defective and asked for (1) a new set of boxes or (2) a refund, that's when we learned that this business is not based in the U.S. at all and they work with a 3rd party company in Pakistan whom they placed the blame on. It has been two months and we still have not received a refund for this project. Instead, we are being told they they are doing an internal investigation in order to get *their* money back before they will refund us ours even though, we are doing business with them and had NO clue there was anyone else involved until things went wrong.
By Sakita H.
Steven was a great associate to Refine Packaging. His communication and detail to my needs were prompt. Follow-up on email communication was excellent and the order delivery was also done in time.. I love the overall look & color the designing team has done following Steven's direction. I am a happy client! I sure am going to recommend Steven at Refine Packaging and will return back for future orders.
By Shweta L.
Great customer service and extremely fast shipping. Very satisfied with Refine Packaging.
By ron
Steven has provided excellent customer service and follow through. Displays have been retail ready and high quality. Highly recommend.
By Kristin M.
I was referred to Refined Packaging by my wife, I liked the quality of the boxes they produced for her business so I decided to give them a try for my bakery boxes. Sam is incredibly knowledgeable about product packaging and provided exceptional customer service. My boxes turned out perfect.
By John M.
Steven was great to work with and very responsive. My boxes came quick and look really great!
By Sasha