Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Customer Service when I needed to delay a shipment due to surgery.
By Lori
Response from Refills· Oct 22, 2026
Thank you for sharing your experience. We’re glad our team could help you delay your shipment while you prepared for surgery. We understand that life sometimes requires a change of plans, and we want you to feel supported and cared for every step of the way. Wishing you all the best with your recovery.
She was amazing very nice and helpful. I believe her name was Ashley
By Olivia
Response from Refills· Oct 22, 2026
Thank you for sharing your kind feedback. We’re so happy to hear that Ashley made such a positive impression. Being friendly, helpful, and making our customers feel comfortable is what we strive for every day. We’ll be sure to share your lovely words with our team. Thank you for choosing Refills.
Yes, the lady I was talking to on the phone. She was very kind and very sweet.
By Devona B.
Response from Refills· Oct 21, 2026
Thank you for your lovely feedback. We’re so happy to hear that the representative you spoke with was kind, sweet, and made you feel comfortable. We believe a little kindness goes a long way, and we’re glad you had such a positive experience with our team. Thank you for choosing Refills.
Lucy was great to deal with. Very through and answered all my questions
By Victor G.
Response from Refills· Oct 21, 2026
We’re delighted to hear that Lucy was thorough, helpful, and took the time to answer all your questions. We want you to feel informed and confident every step of the way, and we’re glad Lucy provided that support. We’ll be sure to share your kind words with her.
Some technical difficulties, but excellent customer service committed to resolving them and also getting me the best deal. They just saved me $99 per billing period off an already discounted rate.
By L E.
Response from Refills· Oct 21, 2026
Thank you for sharing your experience. We’re sorry you encountered some technical difficulties, but we’re glad our team stayed committed to resolving them and helping you get the best possible deal. Saving you an additional $99 per billing period is wonderful news! We appreciate your patience and are happy our team could make a positive difference. Thank you for choosing Refills!
The person who answered my call was quickly and easily able to help resolve my issue.
By Zach B.
Response from Refills· Oct 21, 2026
Thank you for taking the time to share your experience! We are thrilled to hear that our team resolved your issue so quickly and effortlessly. We truly appreciate your support—thanks for choosing Refills!
Milo was very helpful and nice 👍
By Ia Adorno S.
Response from Refills· Oct 20, 2026
Thank you for the kind words and thank you for choosing Refills. We’re so glad to hear that Milo was helpful and friendly. We’ll be sure to share your feedback with her.
My rep went above and beyond the call of duty.
By Simon M.
Response from Refills· Oct 20, 2026
We’re thrilled to hear that our representative went above and beyond to assist you. We take pride in having team members who genuinely care and are willing to go the extra mile for our customers. We’ll be sure to share your appreciation with our team. Thank you for choosing Refills.
