Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Quick shipping and good communication.
By customer
Response from Refills· Dec 17, 2025
Thank you for your feedback! We’re glad to hear your order arrived quickly and that communication throughout the process was clear. We appreciate your trust in Refills.com.
recieved a bad LOT number
By Terri
Response from Refills· Dec 17, 2025
Thank you for bringing this to our attention, and we’re very sorry for the concern this caused. Medication quality and safety are extremely important to us, and we’d like to review the lot details right away. Please contact [email protected] so our team can investigate and assist you directly.
Takes several days for customer service or the “doctor” to respond.
By John
Response from Refills· Dec 17, 2025
Thank you for sharing your experience, and we’re very sorry for the delayed responses you encountered. We understand how frustrating it is to wait for support or a provider reply when you need timely answers. Please reach out to [email protected] so our team can review your case directly and assist you as quickly as possible.
Tons of issues with shipping, zero communication or solutions offered, and I can't even seem to get a refund. It's been three weeks since I placed my order and I basically spent 250 for nothing.
By Zee
Response from Refills· Dec 17, 2025
Thank you for sharing this, and we’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to wait this long without clear communication or resolution, especially after being charged. This is not the experience we want for our customers, and we’d like to review your order and refund concerns directly. Please contact [email protected] so our team can look into this and assist you properly.
The advertisement for black Friday was not applied at checkout, so I got baited and switched. I was supposed to get my first couple months for$147/month and that didn't happen. Then my order still hasn't shipped over a week after ordering due to supply issues on their side.
By Brad
Response from Refills· Dec 17, 2025
Thank you for sharing your experience, and we’re very sorry for the frustration this caused. We understand how upsetting it is when advertised pricing does not reflect at checkout and when delays occur afterward, especially after you’ve already placed and paid for your order. This is not the experience we want for our customers. Please reach out to [email protected] so our team can review the pricing concern and your order status directly and assist you further.
I don’t like how I alget my meds warm, because the ice pack isn’t frozen. UPS really sucks as far as maintaining them as a carrier!
By patricia G.
Response from Refills· Dec 17, 2025
Thank you for sharing your concern, and we’re very sorry for the experience you had with your delivery. We understand how important proper temperature control is for medication, and receiving it warm can be upsetting. Please contact [email protected] so our team can review your shipment and work with you on next steps to address this.
Doctor hasn’t responded to my messages over 4 business days. I called support and they stated they would send a message to the DR requesting him to reach out to me…still hasn’t. Not okay especially while you’re being prescribed medication.UPDATE: Refills.com did respond to this review and said to reach out to support. I have done so multiple times and each time support said they would reach out the DR and have the DR contact me. Today is now 12/18, I have messaged the DR several times since 12/2 and he still hasn’t responded. Refills.com needs to hire a different provider, or they are going to continue to lose business.
By Ayla L.
Response from Refills· Dec 17, 2025
Thank you for sharing your experience, and we’re very sorry for the lack of response you’ve encountered. You’re absolutely right that timely communication from a provider is essential, especially when it comes to prescribed medication. This is not the standard we aim to uphold. Please contact [email protected] so our team can escalate this appropriately and help ensure you receive the follow-up you need.
They respond back quickly when you concerns or questions.
By Tonya C.
Response from Refills· Dec 17, 2025
Thank you for your feedback! We’re glad to hear that our team responds quickly when you have questions or concerns. Providing timely and helpful support is important to us, and we appreciate your trust in Refills.com.
