Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
answered all my questions
By Michael
Response from Refills· Sep 30, 2026
Thank you for your feedback! We’re glad to hear that all your questions were answered and that you received the support you needed. We truly appreciate you taking the time to share your experience with us!
Easy ordering and great providers. From the start it was easy and affordable.
By Amy D.
Response from Refills· Sep 30, 2026
Thank you for your wonderful feedback! We’re delighted to hear that you found the ordering process easy and affordable, and that you had a positive experience with our providers. We truly appreciate your trust in Refills.com and are grateful that you took the time to share your experience!
Amelia was very helpful, responsive, kind and efficient. I really appreciated her help.
By Crystal T.
Response from Refills· Sep 30, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Amelia was helpful, responsive, kind, and efficient. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience and thank you for choosing Refills.com!
Very helpful and knowledgeable
By Delise D.
Response from Refills· Sep 30, 2026
Thank you for your kind feedback! We’re delighted to hear that you found our team helpful and knowledgeable. We truly appreciate you taking the time to share your experience with us!
Excellent product. Reasonable prices. Great customer service. Streamlined application. Quick response. Actual live people available. I lost 20 pounds in first 2 months, cleared rust colored and swollen ankles, returned energy levels. I was skeptical in the beginning, but no longer. Well worth it!
By Lessil R.
Response from Refills· Sep 30, 2026
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you’ve had such a positive experience with our product, pricing, streamlined application process, and customer service. It’s especially great to hear that you’ve felt supported throughout your journey and have noticed positive changes. We truly appreciate your trust in us and your kind words about our team. Thank you for choosing Refills.com and for taking the time to share your feedback!
Either your script or its delivery needs work. By saying, “Please be advised that…” before nearly every sentence you make the call longer and more tedious than it needs to be and more likely that I stop listening altogether. I wasn’t convinced that Lucy really understood what she was reading. So not a great start to this experience. I hope the rest of the service is better than this call.
By Dave S.
Response from Refills· Sep 29, 2026
Thank you for taking the time to share your honest feedback. We’re sorry to hear that your experience with Lucy did not meet your expectations. We appreciate your comments regarding the call flow and delivery, and we’ll ensure your feedback is shared with the appropriate team for review and coaching. We’re committed to making our customer interactions clear, engaging, and informative. We hope your future experiences with us are much more positive, and we appreciate you giving us the opportunity to improve.
knowledgeable agents such as jordan to explain the program & cost.
By Joseph
Response from Refills· Sep 29, 2026
Thank you for your kind feedback! We’re pleased to hear that Jordan was knowledgeable and took the time to clearly explain the program and costs. We’ll be sure to share your positive feedback with Jordan. We truly appreciate you taking the time to share your experience with us!
Sharon called me shortly after I ordered to see if I had any questions. She explained the dosing titration and how to contact the doctor. I feel confident moving forward that I have support.
By nancy D.
Response from Refills· Sep 29, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Sharon took the time to personally reach out, explain the dosing process, and make sure you knew how to contact the doctor. It’s great to know that her support has helped you feel confident moving forward. We’ll be sure to share your kind words with Sharon. Thank you for choosing us!
