Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
From the online form to delivery, everything moved quickly. No confusion, no delays — just straightforward service done right.
By K. K.
Response from Refills· Feb 13, 2026
Thank you for your kind review! We’re glad to hear everything was quick and straightforward from start to finish. Providing clear and efficient service is exactly what we aim for.
The doctor said she used titration and then wrote a prescription to keep my dose the same resulting in much less medicine for the same price. My request to cancel the prescription was ignored for days and then they said they couldn't cancel the order. As the pharmacy hasn't filled the script all they would have to do is call the pharmacy and cancel. I will be filing a charge back
By Scott R.
Response from Refills· Feb 13, 2026
Thank you for sharing your experience, and we’re very sorry for the frustration this has caused. We understand how concerning it is to feel that your dosage plan and cancellation request were not handled clearly or promptly. This is not the experience we want for our patients. Please reach out to [email protected] so our team can review your prescription and cancellation timeline in detail. You’re also welcome to contact me directly at [email protected], and I will personally look into this and support you through a resolution.
good price, fast approval and shipping. (4 days and my meds was ice cold) well packaged, great communication. saw great results. went from 156 to 110 in like 4 months
By ian N.
Response from Refills· Feb 13, 2026
Thank you so much for sharing your experience! We’re glad to hear approval and shipping were fast and that your medication arrived properly packaged and cold. Congratulations on your incredible results, that’s an amazing transformation, and we’re honored to be part of your journey.
Garbage telehealth. No communication whatsoever on shipping delays… except a post on their own subreddit, after people have already been waiting 7-14 days. A passive aggressive post, nonetheless, as if people expecting any sort of communication on shipping delays are “spreading negativity” as opposed to y’know, asking for accountability from a company that we’ve paid hundreds of dollars to for an order? Emails and portal chats go unanswered.
By No R.
Response from Refills· Feb 13, 2026
We’re very sorry to hear about your experience and understand how frustrating it is to feel left without updates after placing and paying for your order. Clear communication is important, and we regret that this hasn’t met expectations. Please reach out to [email protected] so our team can review your order and provide a status update. You’re also welcome to contact me directly at [email protected], and I’ll personally help look into this and support you toward a resolution.
I’ve had great results with refills. I’ve reached my goal weight and trying to maintain it now. The process was so smooth for me and quick. The staff is also very helpful even when I made a mistake that I could have easily been double charged.
By Wendy A.
Response from Refills· Feb 13, 2026
Thank you for sharing this! Congratulations on reaching your goal weight! We’re so glad the process felt smooth and that our team was able to help, especially when it came to avoiding a double charge. We truly appreciate your trust and are happy to support you as you transition into maintenance.
I have had a great experience with Refills. Even when updating my payment method, someone reached out to me real kind and even provided me with a discount. Everything was so smooth and easy and I've been using my meds and losing weight at a decent pace. I recommend Refills to everyone I know that wants to lose weight.
By Jahel A.
Response from Refills· Feb 13, 2026
Thank you so much for your kind words! We’re glad your experience has been smooth, from updating your payment method to receiving helpful support along the way. It’s wonderful to hear you’re seeing steady progress, and we truly appreciate you recommending Refills to others.
I placed my first order in late December and assumed a lot of people would be doing the same thing. I received my order the first week of January and have no complaints. I paused my second order for a month without any issue and was pleasantly surprised when a Refill team member recently reached out to me to confirm I was satisfied and I that I didn’t have any issues. I’m very happy with their service so far.
By Elle
Response from Refills· Feb 13, 2026
Thank you for sharing your experience! We’re glad your first order arrived smoothly and that pausing your second shipment was easy and hassle free. It’s wonderful to hear our team’s follow up made a positive impression. We truly appreciate your trust and are happy you’ve been satisfied so far.
I just placed my third order with Refills. Each person I’ve worked with has been knowledgeable, helpful, and transparent. I had one issue on shipment timing and they were super quick to respond with an update. In an environment where there are many suppliers from which to choose, Refills has been the only company to get my repeat business.
By Deirdre A.
Response from Refills· Feb 13, 2026
Thank you for sharing your experience! We’re glad your first order arrived smoothly and that pausing your second shipment was easy. It’s great to hear our team’s follow-up made a positive impression, we truly appreciate your trust and are happy you’ve been satisfied so far.
