Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Easy to refill.
By ROXANNE G.
Response from Refills· Jun 1, 2026
Thank you for your kind feedback! We’re so glad to hear the refill process has been easy and convenient for you. Providing a simple and seamless experience is exactly what we strive for. We truly appreciate your trust and support.
They very quickly started programming and helpful
By Angela W.
Response from Refills· Jun 1, 2026
Thank you so much for your kind feedback! We’re glad to hear you found the process quick and that our team was helpful throughout your experience. Providing timely, supportive service is always our goal. We truly appreciate your trust and support.
1. I ordered sublingual. Received needles 4 subcutaneous. Don't want needles. 2. I received 3 months' supply. Only wanted one month at a time. 3. Charged $477 for 3 months of terpazeptide when I got 3 months of semaglutide and should have been charged $99 pee months. 4. Tried emailing for support. 5. Tried calling for support. NO RESPONSE. HELP! I want one month at a time and I dont want needles.
By Barbara S.
Response from Refills· Jun 1, 2026
We’re sorry for the frustration and confusion you’ve experienced. We understand your concerns regarding receiving injectable medication instead of sublingual, the 3-month supply, billing discrepancies, and the difficulty reaching support. Your concerns have already been escalated to our support team for review. We appreciate your patience while they investigate and work toward a resolution.
This is my first time using this company and everything has gone extremely well. Up-to-date emails on when my delivery will be coming. Smooth transaction!
By customer
Response from Refills· Jun 1, 2026
Thank you so much for your kind feedback! We’re thrilled to hear your first experience with Refills has gone so smoothly. Keeping patients informed with timely updates and providing a seamless experience is exactly what we strive for. We truly appreciate your trust and support.
Quick easy and amazing product !
By Jessica D.
Response from Refills· Jun 1, 2026
Thank you so much for your kind feedback! We’re thrilled to hear your experience has been quick, easy, and that you’re happy with the product. We truly appreciate your trust and support.
Communication is clear. There are no hidden fees or membership requirements. Shipping was speedy.
By julie
Response from Refills· Jun 1, 2026
Thank you so much for your kind feedback! We’re thrilled to hear you’ve had a positive experience with our clear communication, transparent pricing, and fast shipping. Providing a straightforward and reliable experience for our patients is exactly what we strive for. We truly appreciate your trust and support.
Easy and fast. Very responsive. I have enjoyed the service.
By Tammy B.
Response from Refills· Jun 1, 2026
Thank you so much for your kind feedback! We’re thrilled to hear you’ve found the process easy, fast, and responsive. It’s wonderful to know you’ve enjoyed the service, and we truly appreciate your trust and support.
My doctor suggested the GLP-1 and wrote a script but my health insurance would not cover the cost of medication. I researched online and found my way to Refills.com. The price of the compounded product was very reasonable and manageable out of pocket. Completed the simple onboarding questionnaire and was approved quickly. The medication was shipped timely with tracking and arrived well packaged, insulated, chilled and protected. Great results as down 30 lbs in first 90 days. Continuing now approaching my goal of 50 lbs weight loss. No side effects and overall an example of success through the entire process. Thanks to the medication and Refills.com to be back to a weight not seen since high school 40 years ago. 238 to 185. Cheers!
By Scott G.
Response from Refills· Jun 1, 2026
Thank you so much for sharing your incredible journey! We’re thrilled to hear that Refills provided an affordable and accessible option when insurance coverage wasn’t available, and that the entire process, from onboarding to delivery was smooth and reliable for you. Most importantly, congratulations on your amazing progress! Losing 30 pounds in your first 90 days and moving from 238 to 185 pounds is a remarkable achievement. We’re honored to be part of your journey toward better health and excited to hear you’re continuing toward your goal. Thank you for trusting Refills and for sharing such an inspiring success story.
