Red Roof InnReviews of redroof.com

The room was filthy. The beds were almost completely broken down. Room smelled of smoke. People partying outside and cars playing loud music late at night. I asked for a refund to go someplace else but the clerk refused. It was a terrible experience. This Red Roof Inn is on Eisenhower Blv, Harrisburg, Pa.

I RECENTLY STAYED AT THE HOMETOWNE SUITES BY REDROOF INN IN CONCORDE NC AND THEY STAY WAS HORRIBLE. THE HOTEL REAKED OF MILDEW SMELL AND THE ROOM WAS FILTHY THE TUB HAD A RING AROUND IT. THE ROOM CAME WITH A DOUBLE BED AND 1 OF THE BEDS BROKE WHILE MY MOM WAS LAYING IN IT. I WENT UP TO THE FRONT DESK AND WAS TOLD THAT IT WAS NOTHING THAT COULD BE DONE BECAUSE THEY WAS SOLD OUT. THE FRONT DESK STAFF ADVISED ME THAT SHE WOULD REACH OUT TO THE MANGER TO SEE IF ANYTHING COULD BE DONE OR I COULD BE REFUNED. WELL NOONE EVER CALLED ME BACK AND WHEN I REPORTED THIS TO EXPEDIA THEY DENIED MY REFUND. DO NOT STAY HERE I REPEAT DO NOT STAY AT THIS PLACE I AM NOT OUT OF 125 DOLLARS FOR 1 NIGHT AND MY STAY WAS HORRIBLE.

Heinra red roof inn worse place ever. Fighting out side every nite no one ever came to clean the room. The phones are for show the toilet didn't want to flush microwave had no dish in it. The TV was all movies you had to pay for. Prostitute here every nite. The people that own it aren't from our country. So the really don't care. I say close it down for good.

I have stayed at the Red Roof inn in San Angelo, Texas several times. I always had a good experience. Anup is the name of the owner and he is a good man and has given me good deals. But this last time I stayed there was a young man behind the desk. He checked me in and gave me the room key and took care of me BUT when I gave him the money he said he didn't have change. He said the manager took the keys and I would have to wait for him to get back. I have never had a problem trusting them so I said for them to just give me the change in the morning because I'm tired and want to sleep. He said he would leave a note so they know that I have change coming. HE DIDN'T DO IT! So in the morning when I asked for my change the guy at front desk said he didn't know anything about it and he refused to call the young man or the manager. Then he said that only him and the manager work and that there was no young man here. He was saying I was lying. He refused to call the manager and threatened to call the police. I was late for work because of him. So now I will never return and I advise everyone to get a receipt and change right then because they will cheat and rob you if they can.

Flooded bathroom floor. Was given rags to clean it myself. Did not stay or even bring in belongings. Will NOT refund, didn't offer another room.

Customer care useless. Issue not resolved and money disappeared. I have had the same issue fixed in minutes with other chain hotels. Unimpressed and disappointed. Never again.

Location: Prattville, Al Mattress was nasty. Brown sweat marks on the mattress. My feet were black from the filthy floors. Pillows lumpy and uncomfortable. This cost over 100 bucks for the night. I do not recommend.

I've stayed in hundreds of hotels and this was, by far, the worst experience I've ever had. I was traveling with a friend, who had cerebral palsy, who required an ADA room for his safety. He was told that due to current renovations to the hotel, the ADA rooms were given to other guests. During his attempt to check in, several other people stopped in to state that their keys didn't work. The manager wasn't on the property, so the amount of time to solve the key issues was excessive. When my friend checked into his room, he realized the floors were too slippery for his crutches and he couldn't fit into the bathroom. He called the front desk to find out what room I was in and was told that they didn't have a record of me checking in (I was only a few room down from him). He slept on the hard floor since he was unable to get in touch with me. I was later informed that the room I reserved wasn't occupied and reception wasn't sure why I was out into a different room. Needless to say, my friend was sore from sleeping on the floor, so I took him to a different hotel. Although the hotel's check in policy stated 4PM, they made arrangements for him to check in immediately so he would shower and use the restroom. He was unable to use the restroom or take a shower at Red Roof Inn. When I returned to my room, the key didn't work. I visited reception and was given a new key. I asked about the construction materials in the handicap parking spot directly outside the door but they didn't seem concerned about it. I asked if it could be moved to a non handicap space, especially one not in front of the entrance. On the second morning, my friend called and needed help packing his stuff from the hotel he was staying at. I placed my items and attempted to check out, but was told I couldn't get my $100 cash deposit until 9AM - 11AM. I told reception that this was not stated in the Expedia reservation and she explained it was in the printed paper I was handed at check in. I told her I wouldn't have stayed knowing I had to check out between 9AM and 11AM. I asked her about the construction materials in the handicap parking outside the office and the 2 trucks parked in handicap spaces, but she didn't respond. She didn't respond. Be careful if you intend to stay at this hotel. The staff and management doesn't seem to care about ADA accessibility, correct reservations, working keys, issues that arise or refunding cash deposits when checking out.