Red Lion HotelsReviews of redlion.com

UPDATE: Mr. Sung Park called me today (3-19-2020), he was apologetic about the situation and how it was handled; he called Priceline and coordinated a refund for the three nights we were not at the hotel. My friend said the room was outdated, but sufficient, bed was comfortable. Breakfast was typical cereal, bread options, etc. While I would still not return, I am happy the GM made it right. He seems to care about guest experiences! Paraphrased Original 1 star review: My friend and I were in Seattle last week, but as we were traveling the COVID-19 situation exploded, with the Seattle area being a high risk and hard hit area. My friend had stayed 1 night, as his flight came in earlier than mine. When I arrived, I spoke with the front desk agent (I think it was Koko, but not 100%) and explained that we were having to cut out stay short. She said no problem, we understand. I said we prepaid on Priceline, so I know we need to co-ordinate the refund for the other 3 nights and confirmed the hotel would authorize it; again she told me it was no problem, what were they to do, they couldn't "make you stay". This was about 6:30 am on Friday 03-13-2020. When we FINALLY got through to Priceline, we were told Priceline had reached out to the hotel, and the manager, Danielle, said they can't help us. Called and left a message for the GM Sung. Danielle called me, stated they would refund 2 nights; she couldn't contact Priceline on behalf of guests.

Stayed at a new Red Lion boutique brand “Hotel RL” in Brooklyn. After I had checked out and paid cash they then re-charged me another $96.00 for a “resort fee” I’d already paid for as part of the entire bill for my stay. I had already checked out - you should not be retaining my card information. You should not be re-opening a reservation under my name and card to add further charges to it. When I check out with staff approval that is when my card and account should not be in the system. It does not matter that you reverse the charges I still I have to wait 7-10 business days to receive my own money back for YOUR mistake. If you take customers financial information you need to handle it is an accurate and mistake-free manner as well as expediting refunds for your own errors.

I frequently stay at the Red Lion Hotel in Billings Montana. I like the old Charm and I loved staying in the tower. My most recent trip unfortunately left me wondering if I will ever stay there again.  We checked in to the Red Lion Hotel in Billings Montana on October 9th 2019 it was rather late and there was a customer in the lobby that had a discrepancy with the front desk it was none of my business but security was called and later the police showed up. I just wanted to check in to my room where it was quiet. I was very excited because we had paid $70 through Priceline and we were given a room in the tower our room was on the 5th floor directly in front of elevator. I love the windows in the rooms and looking out over the city. When we came into the room I noticed the ceiling was exposed and there was a huge hole. Possibly from a leak like the damage that was covered in plastic on the top floor I noticed as we walked in. I didn't want to cause any trouble, it was late and I was afraid we may not be able to stay in the tower if we switched rooms. The next morning I did my makeup and was trying on new cover up. I don't believe the towels and hand towel had gotten much on them but unlike other hotels that provide a black washcloth for makeup I had no choice but to use the white ones. Two days later I realize that my card has been charged twice $77 + $70. We called to find out that there were stains on two bath towels and two wash cloths that supposedly could not be removed.  I was charged $20 for each bathtowel and $15 for each washrag. I am not as polite as my boyfriend when I'm upset so I had him call the hotel.  He remained calm and collected throught the entire call and he was still hung up on when he asked to either be sent the towels or have proof that the towels were indeed stained. I am furious because towels are the least of that room's problem I should not be charged for the towels and in fact should have been refunded for the room. No guest should be staying in a room where the ceiling tiles have been removed with pipes, fans, running motors, and dirt and grime exposed. It is sad to find that a hotel that I have stayed almost every time I come to Billings cares more about its towels than the comfort and service to their guest. The room was unsuitable for any guest.. May I suggest a black washcloth for future guest. $70 is outrageous for two towels and two washcloths when the hotel can't even fix the roof or a ceiling in the room.

Booked red lion in perris calif. Dont go.. big time bed bug infestation. Got video. They would not refund.. expieda wouldn't refund. WARNING BED BUG INFESTATION. Very sad and red lion got no balls. Can not take care of customer. Same with Expedia. Shame shame red lion. Perris hotel is a joke.