Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,324 reviews
RedBox RxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,324 approved reviews, newest moderated first
Super easy process. Easier and cheaper than going to my doctor!
By John
Response from RedBox Rx· Nov 13, 2024
Thank you for your kind review John! At RedBox Rx, we strive to provide quick and easy access to affordable healthcare for all of our patients. Thank you for trusting us with your healthcare needs!
My provider was very helpful and patient. She asked questions and allowed me to inform her of all my issues.
By Dannika V.
Response from RedBox Rx· Nov 13, 2024
Thank you for your kind review Dannika! We are so happy to hear you had a good experience with one of our RedBox Rx providers!
This is a dishonest company. I was just charged twice for the same service. And I can’t even figure out how to contact the company to reverse. What a scam.
By Tuesdai I.
Response from RedBox Rx· Nov 11, 2024
Hello Tuesdai. RedBox Rx is a little different than some other telehealth services. We do not charge a monthly membership fee. You only pay when you receive a product or service. That helps us to keep the fees for those services as low as possible for all patients. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will not be charged to your payment method on file until it is prescribed at the completion of your visit. You will be asked to review and pay for your prescribed treatment, and you will receive an itemized receipt after every transaction to the email address associated with your RedBox Rx account. All of this information is clearly listed on our website redboxrx.com as well as our working hours and contact information (phone number 844-733-2697 and email [email protected]).
I paid an 69 dollars for a 2 minute “office visit” on camera only to have my perscription forgotten again and again and not sent to the pharmacy. Total waste of time and money and not to mention I could have gone somewhere else and actually had my prescription by now. I will never use them again.
By Daniel N P.
Response from RedBox Rx· Nov 11, 2024
I'm sorry Daniel. I can understand why you are so frustrated. Sometimes technical barriers and/or provider errors don't allow our normal process to be completed in a timely manner. We recognize that how we handle these situations and respond to our patients is important. Our team is still working to get this issue resolved for you. Please feel free to reach out to our patient care team at 844-733-2697 if you have any other questions or concerns you wish to bring to our attention.
It is convenient for getting meds but the doctors really aren't personally connected with you, you get a different one every time and they have just scanned your chart 2 minutes before the consultation. It is not great care for someone getting treatment for mental health concerns like adhd and depression. The separate charges for each medecine and separate consultations are also very frustrating and come of as money-grubbing.
By Andrew
Response from RedBox Rx· Nov 8, 2024
Thank you for giving your honest feedback Andrew. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service, so if you don't need to speak to a provider you are not charged anything. This gives more control to our patients and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication. There are no hidden fees through RedBox Rx. We do expect each and every provider to give the same level of service and professionalism. If you have not already done so, please feel free to reach out to us so we can identify the provider(s) you are referring to. The experience you describe is not what we would expect, and we want to ensure that we can continue to improve our service for you and future patients. Please feel free to contact us at 844-733-2697 or email us at [email protected].
Redbox makes Telemedicine easy and convenient. I set up a video appointment for same day. The provider was on-time, professional and helpful. I recommend Redbox for telemedicine services!
By David Duff D.
Response from RedBox Rx· Nov 8, 2024
Thank you for your kind review David as well as your very kind recommendation of RedBox Rx!
Both my initial appointment, and my follow up refill appointments, have been a breeze. I don't have insurance, but I needed serious help with sleep. I'd been getting an average of 4 hours a night, for the 4 years I had been tracking sleep with a smart watch. I was beyond exhausted. My first appointment was very in depth, with the NP making sure to cover any other possible issues that could impact sleep, before confirming plain old insomnia. I received my initial prescription quickly, and it has been working so well, that my average nightly sleep is now 6.8 hours! I'm a busy, busy person. Solo mom, running a third generation family business that employs 17 people. I'm swamped! RedBox reminded me that I was coming up on a refill, but I just couldn't carve out the time until I was down to just 3 nights' worth of meds. Whoops! Even though I put it off until the last minute, I was still able to get a same day virtual appointment, and get my prescription refilled! RedBox ships so quickly, that I probably won't miss a night of my medication, despite my own tardy actions. And overall, the cost is FAR lower than the premium and copay for my previous primary care doctor, who didn't think my 4 hour average was even a problem! 10/10
By Colleen W.
Response from RedBox Rx· Nov 8, 2024
Thank you for your very kind review Colleen! We are so happy to have been able to help you at RedBox Rx! Patient care is truly our number one priority and passion here. Thank you for sharing your experience with us. If your medication is working well for you, and you want to make things a little easier, we do offer an automatic refill program. Should you have any questions, or if we ever do not meet the high standards of service we set for ourselves, please do not ever hesitate to reach out to our patient care team at 844-733-2697.
It was very fast and easy all I had to do was answer a few questions about my symptoms and it was also very affordable for my visit and my prescription I paid less than $70 I highly recommend
By sophia R.
Response from RedBox Rx· Nov 8, 2024
Thank you for your kind review Sophia! We truly try to do our best to provide an affordable service that is quick and easy to use. Thank you for letting RedBox Rx help you with your healthcare needs!
