Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,324 reviews
RedBox RxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,324 approved reviews, newest moderated first
Very easy to work with and they are very prompt with the shipping! Love them!
By Trisha F.
Response from RedBox Rx· Jun 10, 2024
Thank you for your kind review Trisha. We love hearing that our patients had positive experiences with RedBox Rx! We hope to help you again in the future.
Scam. They just taking people money. Probably not even real doctors. 😂😂😂 took my money without giving me a script. Please go to push health you guys. These people are not legit and I will be reporting on each and every review site. I'm locking my card wont triple charge me for nothing.
By Brianna
Response from RedBox Rx· Jun 9, 2024
We are sorry our providers were not able to provide the treatment you wanted Brianna. Our policy is if our providers are not able to give you a prescription to treat your condition, we offer a refund for the visit fee. Please contact us at 844-733-2697 and we would be happy to process that for you.
Red box made it so convenient to get the medication I need quickly and in the privacy of my own home! Thank you!!
By Gina A.
Response from RedBox Rx· Jun 9, 2024
Thank you for your kind review Gina. Our goal is to make access to quality healthcare as simple and painless as possible. We certainly hope to be able to help you again in the future.
The process was easy and efficient. I’m looking forward to receiving my order.
By Preston L.
Response from RedBox Rx· Jun 9, 2024
Thank you for your kind review Preston. Our goal is to provide quick and easy access to quality healthcare. We hope to be able to help you again in the future.
The payment and charges are misleading by designed. A few days ago I was charged $20 for an physician consulting fee. the website is extremely misleading. not clear on payment and charges by designed. It leads me to believe that I was purchasing a product but instead it was a hidden fee. I didn't consult with any of the doctors, there were no discussion, chat, nor email. I called to cancel as I felt like I was being scammed and they said the $20 fee for an appointment??? and not refundable. Please be careful with this website and company, it's not trust worthy.
By Lam L T.
Response from RedBox Rx· Jun 7, 2024
We are sorry you are unhappy with our service Lam. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment. The appointment fee was not refundable because you were provided a service by having an appointment with one of our providers, and their time is valued. A list of our costs and pricing is listed in the FAQ's section on the RedBox Rx website. Our Patient Care Team is also happy to answer any pricing and billing questions you may have.
The process is easy and the providers are very helpful.
By VR
Response from RedBox Rx· Jun 7, 2024
Thank you for your kind review. We do our best to provide quick and easy access to quality healthcare for all of our patients. We hope to be able to help you again in the future.
Don’t bother ordering any eye lash regrowth treatment with them. They will just take your money and never fill the order. Claims item is on back stock and they have no clue when it will come back in stock. It’s been over a month and still no treatment mailed to me. Total crap!
By Danielle D.
Response from RedBox Rx· Jun 7, 2024
Hello Danielle. We have tried to reach out to you to discuss options for your treatment. If you have any questions, please reach out to our patient care team at 844-733-2697.
Website is not clear on payment and charges. I did not see an option to speak to a provider right away so I had to wait for review for prescription. Needed the script before I returned to work in 3 days so I paid additional $49 to overnight. Even after my condition was reviewed and script was cleared, still had to wait for them to ship it which did not receive by the time I had to return to work. Should be faster Process. I’ve ordered prescriptions online before and it’s mailed out the day it is approved.
By Jennifer M.
Response from RedBox Rx· Jun 6, 2024
Thank you for your feedback Jennifer and we are sorry for your poor experience with RedBox Rx. Provider consultations are always required before treatments are prescribed. This is done for the health and safety of the patient as well as to give the provider as much information as possible so that they may provide the correct treatment for you. A list of pricing options are listed on the RedBox Rx website under the Cost and Pricing tab in our FAQs section. If you have any questions on the pricing of our services, our Patient Care Team is available by phone at 844-733-2697 or by chat on our website. Should you need a prescription right away, you always have the option to have your prescription sent to your local pharmacy. This can be done by selecting your local pharmacy under the preferred pharmacy section of the questionnaire you fill out before your visit with one of our providers. Once again, we are sorry you had a poor experience with us, and we thank you for your feedback.
