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4.0/ 5

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1,324 reviews

RedBox Rx4.0Great

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About RedBox Rx

Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.

RedBox Rx (redboxrx.com) has 1,324 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: redboxrx.com
Website: redboxrx.com
Category: Pharmacy & Medicine
Listed on The Fair Hearing: 2026

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Jul 25, 2024

DISCRIMINATION

Redbox Rx discriminates against certain patients for no rational reason per company policy. My doctors actually told me that restarting non-stimulant ADHD medicine would be beneficial to me. Without performing any evaluation on me, the Redbox doctor immediately denied me as soon as the visit started because she said that she is unable to prescribe the medicine to patients with comorbid PTSD per company policy. Yes, ANYONE with comorbid PTSD or certain other mental conditions cannot receive ADHD medicine from Redbox. To be clear, I was receiving ADHD treatment both PRIOR to my trauma and immediately after my trauma. I was taking the exact same medicine, atomoxextime, for ADHD while simultaneously being treated for PTSD. The only reason I stopped is because after I graduated, I no longer had access to more affordable rates at the student pharmacy and could not juggle the appointments with work. The medicine is entirely unaffordable at regular pharmacies at $120-$150 per month. Compared to Redbox’s price of $25 per month. I cannot take stimulants, which means non-stimulants are my only option. Now I will likely be unable to receive treatment for ADHD. EDIT IN RESPONSE TO REDBOX: Yes, it absolutely is discrimination when you have a blanket policy that you never prescribe your medicine to certain patients, in spite of the fact that this medicine can be prescribed safely to MOST patients with my comorbid disorder and the other disorders the company discriminates against. My actual doctors feel that this is the appropriate treatment for me. The company created a paranoid, discriminatory policy against ALL people with comorbid disorders to avoid conjecture, miniscule risk that you could be that .0001% person where something could go wrong. Which, we have already established that no risk applied in my case, and actually, in most cases of PTSD, as well as some other comorbid disorders listed. There is actually no research evidence whatsoever that people with comorbid ADHD/PTSD cannot use atomoxetine. This is not a matter of “safety” when not backed by any medical evidence that atomexetine is harmful to those with comorbid conditions. Redbox can try to hide behind a fake, unsubstantiated, paranoid “safety” excuse all it wants, but the Redbox provider blatantly told me that I was denied per company policy that the company does not give this medicine to anyone with a comorbid condition.

By Nonyabusiness

Response from RedBox Rx· Jul 26, 2024

I'm sorry we made you feel like we didn't want to help you. Our clinical team designed the assessment questions that you answer, to alert the patient if certain questions are answered in a way that indicates we most likely will not be able to treat you safely through our services. In your case, it would not be about the medication, it would be that the provider felt that for your own safety and for you to receive the best medical treatment, you would be better treated by a medical provider in person. A pharmacist is available at no cost to you should you wish to give them a call at 844-733-2697 and discuss your assessment more thoroughly. I'm very sorry you feel this way. RedBox Rx offers treatments for many different conditions. The majority of the time when you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription for the most appropriate medication. Unfortunately, not all conditions should be managed through our telehealth services. Some symptoms can be a sign of something more serious that cannot be diagnosed or ruled out through a telehealth visit. We care deeply for all our patients, and in this case, it is not a matter of discrimination, but a matter of patient safety which we hold in the highest regard. Sometimes it is not appropriate to prescribe medications due to other medications you are taking or your previous medical history. If you would like to reach out to us directly with your name and the email associated with your account, we may be able to provide additional details as to why you were not prescribed the treatment you wanted. You could also reach out to our patient care team at 844-733-2697 for a refund of your provider visit if you completed one since you were not prescribed a treatment.