Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
Real GeniusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
689 approved reviews, newest moderated first
Very knowledgeable and very helpful from beginning to end with the process.
By Fernando
Response from Real Genius· Jan 7, 2022
We are glad we were able to help with your mortgage needs. We look forward to assisting you again in the future.
Gigi is the best!
By Tk
Response from Real Genius· Jan 7, 2022
Thank you for the kind words, we will share them with Gigi.
Complete waste of time. Not competitive in rates or in servicing of our needs.
By Bruce S.
Response from Real Genius· Jan 3, 2022
Thank you for taking the time to review us. I do see that you closed a previous loan with our company. Please let us know if we can be of any assistance in the future.
Wouldn’t recommend using Consumer Direct. Process difficult, internal team unorganized, poor communication until in crisis mode. I used them for both our initial mortgage and refinance. Our first experience had bumps, but refinance was a disaster. Many other options our there…
By Dissatisfied C.
Response from Real Genius· Jan 4, 2022
Hello Shawn, thank you for sharing your feedback. We will pass your comments along to our management team.
Very good experience. Great rate.
By Michael
Response from Real Genius· Jan 7, 2022
Thank you for taking the time to review us!
very responsive will use your services again when i need it
By RAJ
Response from Real Genius· Jan 7, 2022
We look forward to serving you again soon! Thank you for the review.
A good experience with this company.
By Wenjun J.
Response from Real Genius· Jan 7, 2022
We are glad to hear that you had a good experience. Thank you for the review.
Very easy! Joel is the man! Quick, professional, and painless!
By Anthony V.
