The whole process was smooth and…
The whole process was smooth and organized, Gigi was awesome and the service was excellent!
By Subbu
Response from Real Genius· Jan 7, 2022
Thank you for the nice comments. We will pass these along to Gigi.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
689 approved reviews, newest moderated first
The whole process was smooth and organized, Gigi was awesome and the service was excellent!
By Subbu
Response from Real Genius· Jan 7, 2022
Thank you for the nice comments. We will pass these along to Gigi.
I've worked with Joel at ConsumerDirect both for a new home loan and refi. Joel was incredible to work with both times and was completely transparent throughout the entire process both times. Having amazing rates was icing on the cake. I highly recommend putting ConsumerDirect on your short list when shopping rates.
By David N.
Response from Real Genius· Jan 7, 2022
Thank you David, For taking the time to leave us a review. We will make sure to let Joel know you were happy with his service.
The process was straightforward and I was able to get a reasonable rate. Happy with my experience.
By Mike
Response from Real Genius· Jan 7, 2022
Thank you for taking the time to leave us a review!
Everyone we've dealt with has been terrific. Four mortgage experiences so far. We will continue with Consumer Direct going forward.
By JOSEPH R.
Response from Real Genius· Jan 7, 2022
We are glad to hear that you were happy with our service!
I was fooled by the mortgage rep. into thinking that he would fix the interest rate to the lower rate and instead now im paying a higher rate than i had before. THANKS FREEDOM MORTGAGE!!!! I called and made a complaint. FREEDOM MORTGAGE doesn't want to know anything, its a VA LOAN, for a 100% disabled vet! Be ware my fellow vet and fellow firefighters.
By Ivan F.
Response from Real Genius· Jan 3, 2022
Thank you Ivan for taking the time to review ConsumerDirect Mortgage a Division of FirstBank. If you are currently having an issue with another servicer or mortgage company, I apologize we will not be able to assist you at this time.
Easiest refinancing I have ever done
By Juan M.
Response from Real Genius· Jan 7, 2022
Juan, We love hearing comments like this! Thank you for taking the time to leave us a review.
Very fast and comprehensive process. One of the best experiences in refinancing.
By Dave
Response from Real Genius· Jan 5, 2022
Thank you for leaving us such a great review. We are glad you had a good experience.
I have used CDM multiple times for purchase and refinancing. The last time was a horrendous experience. Each time I checked, the staff would say all documents were in order and then kept asking for more documentation. The underwriter asked for documents after the scheduled signing date. Will probably stop using CDM as a lender in the future.
By M N.
Response from Real Genius· Jan 3, 2022
We’re sorry to hear that we weren’t able to provide you with the best experience possible. We will provide your feedback to our management team. Hope you’ll give us another chance in the future.